Customer Service Archives - Page 2 of 73

Your customer service “Oh Sh*t Kit”

Posted on July 23, 2021 by Jenny Dempsey

Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]

Contact Center, Customer Experience, Customer Service, Jenny, Motivation

The course that almost didn’t happen: How I worked through imposter syndrome to create a course with Udemy

Posted on July 21, 2021 by Jenny Dempsey

I just launched a Business Course with Udemy called Your Customer Service Toolbox: Best Practices for Beginners. Udemy is an incredible global online platform where […]

Customer Service, Jenny, Motivation

Online Reviews: A Window Into the Truth About Your Company

Posted on May 5, 2021 by Jeremy Watkin

Since beginning my new role as a customer service and experience leader, I’ve gained a bit of new experience. I, along with my team, am […]

Customer Experience, Customer Service, Jeremy

“A CX Moment With Calm” Along With 6 Other Recent Updates

Posted on April 14, 2021 by Jeremy Watkin

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]

Contact Center, Customer Experience, Customer Service, Jeremy

5 Favorite Quotes from “Excellence Wins” by Horst Schulze

Posted on March 25, 2021 by Jeremy Watkin

For those of us in the business of serving customers, when Horst Schulze, co-founder and former president of the Ritz-Carlton Hotel Company speaks, we listen. […]

Books, Customer Experience, Customer Service, Jeremy

Lessons from the Slow Play

Posted on March 9, 2021 by Jeremy Watkin

Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]

Customer Experience, Customer Service, Jeremy, Motivation

5 Essential Qualities of a Thought Leader

Posted on February 19, 2021 by Jeremy Watkin

It was such an honor to be recognized as a top contact center and customer experience thought leader by ICMI for the seventh year in […]

Customer Experience, Customer Service, Jeremy

Stimulating Thoughts on Reducing Customer Friction

Posted on February 8, 2021 by Jeremy Watkin

Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]

Customer Experience, Customer Service, Jeremy

How FruitStand delivers tasty fruit and customer smiles with Re:amaze

Posted on February 4, 2021 by Jenny Dempsey

Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half […]

Contact Center, Customer Service, Jenny