
5 Favorite Quotes from “Excellence Wins” by Horst Schulze
For those of us in the business of serving customers, when Horst Schulze, co-founder and former president of the Ritz-Carlton Hotel Company speaks, we listen. […]
Continue reading »Identifying Our Customers And Serving Them Better
For those of us in the business of serving customers, when Horst Schulze, co-founder and former president of the Ritz-Carlton Hotel Company speaks, we listen. […]
Continue reading »Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]
Continue reading »It was such an honor to be recognized as a top contact center and customer experience thought leader by ICMI for the seventh year in […]
Continue reading »Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]
Continue reading »Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half […]
Continue reading »I’m about six months into my role as Director of Customer Support at NumberBarn — and in this role, I have the pleasure of interacting […]
Continue reading »This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]
Continue reading »I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival […]
Continue reading »I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]
Continue reading »This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
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