Customer Service Archives - Page 2 of 73

5 Essential Qualities of a Thought Leader

Posted on February 19, 2021 by Jeremy Watkin

It was such an honor to be recognized as a top contact center and customer experience thought leader by ICMI for the seventh year in […]

Customer Experience, Customer Service, Jeremy

Stimulating Thoughts on Reducing Customer Friction

Posted on February 8, 2021 by Jeremy Watkin

Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]

Customer Experience, Customer Service, Jeremy

How FruitStand delivers tasty fruit and customer smiles with Re:amaze

Posted on February 4, 2021 by Jenny Dempsey

Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half […]

Contact Center, Customer Service, Jenny

Customer Service Lessons from Non-Customer-Facing Roles

Posted on January 13, 2021 by Jeremy Watkin

I’m about six months into my role as Director of Customer Support at NumberBarn — and in this role, I have the pleasure of interacting […]

Customer Experience, Customer Service, Jeremy

Macros Are an Essential Contact Center Tool… if Used Correctly. Here’s How

Posted on January 7, 2021 by Jeremy Watkin

This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]

Contact Center, Customer Service, Jeremy

Thrive, Not Survive During Those Contact Center Peaks

Posted on December 3, 2020 by Jeremy Watkin

I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival […]

Contact Center, Customer Service, Jeremy

Adopting a “One to say yes. Two to say no” Policy in the Contact Center

Posted on November 18, 2020 by Jeremy Watkin

I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]

Contact Center, Customer Experience, Customer Service, Jeremy

New Contact Center Leaders, Here are Practical Solutions to Four Problems You’re Likely to Face

Posted on November 15, 2020 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]

Contact Center, Customer Experience, Customer Service, Jeremy