5 Reasons To Say Goodbye To Negativity
I’ve discovered something about myself recently. I can be a really negative person. I mean a real “glass half empty” sort of guy. There have […]
Continue reading »Category: Customer Service
3 Tips To Providing Authentic Customer Service
Sometimes, things do not work properly. Sometimes, things break. Sometimes, things are unfixable. As a customer service representative, you have to explain this to the […]
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Monday Motivation: Assume The Best
I take a lot of pride in my musical abilities–maybe a little too much pride at times. Several months ago, a friend asked me to […]
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Nice Guys [Really Do] Finish First
We recently had the opportunity to read the book Nice Guys Finish First, by our good friend and customer service expert, Doug Sandler. In the […]
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Multitasking And Dual Monitors In The Contact Center
In our contact center, we have taken great strides to discourage multitasking and encourage our agents to focus on one customer at a time. We […]
Continue reading »Coffee And Customer Service: Valuable Or Not So Valuable
In today’s hangout slash podcast, we discussed the difference between valuable and not so valuable customer service. Hint: It’s big and your customers can tell. […]
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The Stuff Of Valuable Customer Service
Losing Stuff I hate losing stuff. Hate it! A friend of mine recently lent us the original Star Wars trilogy. It was magnificent! The other […]
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3 Roads To Fearless Customer Service
Motorcycles are exciting! I get a thrill out of holding on for dear life and riding on the back of the bike as it zips down the […]
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3 Ways To Sharpen Your Customer Service Saw Without Reading
The book, The 7 Habits of Highly Effective People by Stephen Covey has left an indelible mark on my life. One of the seven habits is Sharpen […]
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Admitting To A Problem Is The First Step Toward Solving A Problem
We have recently encountered a rather debilitating issue in our call center with a company we do business with. There’s nothing like calling customer service […]
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