Customer Service Archives - Page 48 of 74

One Customer Service Do, And One Don’t

Posted on November 17, 2014 by Jeremy Watkin

Customer service is all around us. It’s totally and completely in the mainstream. Ask almost anyone on the street for a customer service story or […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

My 5 AHA Moments From #CCDemo14

Posted on November 12, 2014 by Jeremy Watkin

I had the privilege of attending ICMI’s 2014 Contact Center Demo in Chicago. It’s a fantastic event packed with insight, technology and great people. Rather than […]

Customer Service, Jeremy

Monday Motivation: Bring Value To The Table

Posted on November 10, 2014 by Jeremy Watkin

I love having conversations with people who either know more than me or have an outside, high level view on things that I just may […]

Customer Service, Jeremy, Motivation

Coffee And Customer Service: To No Or Not To No

Posted on November 7, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we discussed some alternatives to saying no and then went all the way to the flip side to […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

3 Simple Alternatives To Saying No

Posted on November 6, 2014 by Jeremy Watkin

I recently ordered some of my favorite Clif brand energy gels from one of my favorite running supply websites. They are always extremely quick at […]

Customer Experience, Customer Service, Jeremy

Customer Service Is Easier With A Refresh Button…Or Is It?

Posted on November 3, 2014 by Jeremy Watkin

I was recently reminiscing on my early days of customer service. I worked at TierraNet, a webhosting and domain registration company. Customers would call in […]

Customer Service, Jeremy, Leadership, Motivation

Spooky Coffee And Customer Service Hangout

Posted on October 31, 2014 by Jeremy Watkin

In this Halloween edition of our Coffee and Customer Service Hangout, you can see our scary costumes (Yes, Jenny’s is scary too) and hear some […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Lead With Empathy And The Customers Will Follow

Posted on October 29, 2014 by Jeremy Watkin

One thing they fail to tell you when you adopt a dog is that they eventually get old. Over the past year my chocolate labrador […]

Customer Service, Good Customer Service, Jeremy

Why Stories Are Essential To Contact Center Culture

Posted on October 28, 2014 by Jeremy Watkin

This post originally appeared on the ICMI blog. Click here for the original article and to read more fantastic customer service content form ICMI. Customer […]

Customer Service, Jeremy, Leadership, Motivation