Customer Service Archives - Page 58 of 74

Advice To Customer Service Leaders: Practice What You Preach

Posted on March 26, 2014 by Jeremy Watkin

I recently had the privilege of speaking with a frustrated customer who had her PhD in education and it was fascinating to see our service […]

Customer Service, Good Customer Service, Jeremy, Leadership

Monday Motivation: Seeing Your Product Again For The First Time

Posted on March 22, 2014 by Jeremy Watkin

I had the distinct privilege of going to Tijuana on Friday night to see the Xolos (pronounced cho-los) play. It was my first experience at […]

Customer Experience, Customer Service, Jeremy, Motivation

Survey: How’s The Internal Customer Service At Your Company?

Posted on March 22, 2014 by Jeremy Watkin

Ahoy there. I’m working on some research about internal customer service within organizations. If you have a few moments, can you take my survey? Click […]

Customer Service, Jeremy

Coffee And Customer Service: Rewards, Recognition And Al Hopper

Posted on March 21, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout we had the distinct pleasure of talking with our good friend and customer service expert, Al Hopper. In […]

Customer Service, Jenny, Jeremy

What The Experts Say About Rewarding And Recognizing Employees

Posted on March 20, 2014 by Jeremy Watkin

Part of the reason Jenny and I chose to write about rewards and recognition this week is that we want to learn how to do […]

Customer Service, Jeremy, Motivation

Tying Employee Rewards To Customer-Centric Behavior

Posted on March 18, 2014 by Jeremy Watkin

As a customer service guy, I must know everything there is to know about the customer experience right? Wrong. Actually I established that a year […]

Books, Customer Experience, Customer Service, Jeremy

Rewards Week with Communicate Better Blog

Posted on March 17, 2014 by Jenny Dempsey

What a rewarding way to begin another rewarding week with nothing other than Reward Week! [Insert applause here] We here at Communicate Better Blog are […]

Customer Service, Jenny, Motivation

Coffee And Customer Service: Amazon, Taxis, Movies and Rewards

Posted on March 14, 2014 by Jeremy Watkin

In today’s hangout, we reviewed the week that was — from Jeremy’s Amazon.com and cab driver experiences, to Jenny’s completion of her series on The […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy