It’s An Honor To Blog With You
Wow, today has been one of those days where I’m part trainer and part systems administrator as I onboard new customer service agents. There definitely […]
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Jenny, Your Much Needed Reminder Caused My Flight To Be Delayed
I just read Jenny’s blog post entitled “A Much Needed Reminder” and couldn’t help but respond. I was in Indianapolis over the weekend and was […]
Continue reading »Communicate Better Blog and Conversocial Hangin’ Out
Listen in on an everything social media customer service chat with Joshua March (@joshuamarch) of Conversocial (@conversocial). Thanks again for meeting with me, Joshua! And, […]
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The Awesomeness Of Experiencing Awesome Support
Our service theme at Phone.com is to be awesome and experiencing that first hand is the best. Yesterday I was dashing around like a mad […]
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Proactive Customer Service At Project Pie
I was recently turned onto a new restaurant in San Diego called Project Pie. Like you, my initial reaction when hearing about it was “Ooooooh […]
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5 Tips for Implementing a Proactive Consumer Support Strategy
The typical approach to customer service is to wait until the customer calls you with a problem. While training can ensure they have a good […]
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Why I Tipped The Singer Guy At PDX
I am by no means a heavy business traveler however, my work does take me up to Eugene, Oregon every so often. From San Diego […]
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Introducing Darren’s Law
If you’ve worked in a call center for any length of time you know that trying to coordinate any form of a meeting is a […]
Continue reading »Coffee And Customer Service: Being On Time!
In today’s hang out, I called upon my good friend Jenny for help in being on time to meetings. I am one of those people […]
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Awesome Is In The Eye Of The Beholder
To illustrate a point this week, I asked our customer service team to each send me an image that best exemplified the word “AWESOME.” Here […]
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