Customer Service Revival
By golly, there is hope for good customer service…even at places where bad service experiences happen! You’ll find in my recent posts about Guitar Center […]
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The Awesome Is Spreading
We are on a journey at Communicate Better Blog and the destination is complete and total awesomeness at Phone.com. Today, one of our favorite guest […]
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Repeat After Me. To Assume Makes An…
Sunday was Mother’s day and I’m reminded of a simple yet powerful lesson my mom taught me when I was growing up. I have a […]
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Monday Motivation: Whose Team Are You On?
It’s so easy in the world of customer service to develop an us versus them mentality. Heck, in companies it’s just as easy to do […]
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Saying Awesome, Meaning Awesome, Being Awesome
I haven’t hidden the fact that one of our major goals is to make the customer experience at Phone.com AWESOME. We mean it so much […]
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@redbox Delivers A Top Notch Customer Experience
When I was growing up, my dad loved to rent movies but we were never a Blockbuster family. We always opted to rent from the […]
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Contagious Customer Service Starts With a Smile
Working in customer service ain’t always peaches and cream, but I am fairly certain I don’t have to tell you that because you already knew. […]
Continue reading »My Apple Experience
I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video blog I share […]
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The Waiting Line
I ventured out to Guitar Center this past Saturday to purchase a microphone and stand for a music performance I was playing the following afternoon. […]
Continue reading »TMCNet: How to Make the #CustomerService100 with Phone.com
I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact. As I’ve mentioned several times, […]
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