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I Can’t Believe You Cut Me Off!
This article was originally published on the FCR blog on February 7, 2019. Click here to read the original post. It’s official. I’ve completely caught […]
Continue reading »Identifying Our Customers And Serving Them Better
This article was originally published on the FCR blog on February 7, 2019. Click here to read the original post. It’s official. I’ve completely caught […]
Continue reading »This article was originally published on the FCR blog on February 1, 2019. Click here to read the original post. My son and I have […]
Continue reading »This article originally appeared on the FCR blog on January 24, 2019. Click here to read the original. I have many guilty pleasures during the […]
Continue reading »This article originally appeared on CustomerThink on December 17, 2018. Click here to read the original post. Have you noticed the change in professional sports television viewing […]
Continue reading »The text of this article originally appeared on the ICMI blog on December 5, 2018. Click here to read the original and click here to watch a […]
Continue reading »This article originally appeared on the OpusResearch blog on November 16, 2018. Click here to read the original. Today’s contact centers are overflowing with insights about how […]
Continue reading »This article was originally published on the FCR blog on December 21, 2018. Click here to read the original. Nobody likes goodbyes, right? Well sometimes we like them. I’ve had a couple recently in my life as a customer — one that […]
Continue reading »This article was originally published on the MaestroQA blog on December 2, 2018. Click here to read the original post. Creating a quality form for your customer […]
Continue reading »This article was originally published on the FCR blog on December 10, 2018. Click here to read the original. Over the past year or so I’ve had many conversations about contact center quality assurance — some of which I’ve shared in past articles. […]
Continue reading »Telling your boss that you are burnt out seems like it might just be the end of your stable paycheck. Can you actually look your […]
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