3 Ways to Keep it Real with Customers (Warning: CUTE Kittens)
Worried? Stressed? Can’t sleep? What helps? One word: Kittens. Unless you have a deep rooted fear or life threatening allergy, kittens might just make you […]
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Pizza, Beer And Customer Service: A Meet Up Recap
This post originally appeared on the Phone.com blog. We love our customers and if you’re reading this, we know you do too. So, what better […]
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We Won A Customer Service Award…So What
I’m sitting here in my hotel room in New Jersey, approximately 2,500 miles from home with a five pound glass trophy staring me in the […]
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“Bon Appétit” to Platefuls of Customer Happiness
I’m a huge fan of travel. And, of eating delicious food. So, when one of my favorite authors writes a book about both, of course […]
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Listen To What Your Customers Are Not Saying
It’s not so much what you as the customer can do but rather what the company can do for you, without even asking. Or, expecting. […]
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A Customer Service Pop Quiz
POP QUIZ! Grab a piece of paper or open a note pad on your computer and jot down your answers to these two questions: 1. […]
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Pretend Customer Service
I’m going to share a secret with you that only my parents, siblings and wife currently know. When I was a child I had an […]
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Absolutely Awesome Alternatives To Saying NO To Your Customers
By now we’ve set some ground rules on this blog, none more important than avoiding the word NO at all costs when working with customers. […]
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Keep Customer Feedback Out of Never Never Land
I’m attempting to find a way to travel with my dog, Miso, using public transportation to and from New York. An umbrella and happy thoughts […]
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Life, Death and Cubicles
The first time that I witnessed the glory that is Office Space, I told myself promptly after ending that film that I would never, ever […]
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