Coffee And Customer Service: Avoiding The Word NO
We didn’t plan on doing a hang out this morning but had such a lively discussion in our morning meeting today that we thought it […]
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Why I Tipped The Singer Guy At PDX
I am by no means a heavy business traveler however, my work does take me up to Eugene, Oregon every so often. From San Diego […]
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The Wheels on the Bus
Twice a week, I commute from Philadelphia to New York City for work at the Phone.com offices. After a year and a half of this […]
Continue reading »Customer Service With A Purpose
One of the most powerful things we can do is help others. Join me on my first cheesy attempt at video blogging and talking about […]
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Building A Customer Service Team Of Experts
At my house, I call the plumber often and let me tell you how the process usually goes down. I’ll have a plumbing repair to […]
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The Boos and Ooos of Speedy Customer Service
Lightning fast service often comes with lightning bolts of customer service disappointment. [insert audience boos here] When it doesn’t, we’re shocked. [insert audience ooos here] […]
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When I Say Empathy, This Is What I Mean
I had my wisdom teeth extracted a week ago and the two words I have learned you don’t want to hear in relation to teeth […]
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That Customer
Sometimes, we just know we are that customer. That customer who needs a bit more attention than the others. That customer who is frazzled and frustrated […]
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Customer Service Revival
By golly, there is hope for good customer service…even at places where bad service experiences happen! You’ll find in my recent posts about Guitar Center […]
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Anything is Possible, Darlin’!
A Saturday night dinner reservation was made for 6:30pm with a party of 10 for indoor seating at a small yet bustling Italian restaurant in […]
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