Good Customer Service Archives - Page 2 of 20

The Story of Buca di Beppo & One Picky Eater

Posted on December 12, 2017 by Jenny Dempsey

I’m a picky eater. I prefer to avoid meat, wheat and dairy. Going to a restaurant, unless they cater specifically to vegan or wheat free […]

Customer Experience, Good Customer Service, Jenny

A Meowy Great Customer Service Story

Posted on November 27, 2017 by Jenny Dempsey

Meet Chompers, my new (adopted) furbaby. He’s 7 years old and has no teeth due to mistreatment from his former owner who relinquished him to […]

Good Customer Service, Jenny

A Customer Service Lesson from a Hungry Toddler

Posted on November 21, 2017 by Jenny Dempsey

My sister and I meet for lunch at the Lazy Dog Restaurant & Bar in Rancho Cucamonga. She brings her 1 1/2 year old daughter, […]

Customer Experience, Good Customer Service, Jenny

Sleep Your Way to Great Customer Service

Posted on October 27, 2017 by Jenny Dempsey

Get your mind out of the gutter. This post is about sleeping – like you know, that thing you do at night to recharge your […]

Good Customer Service, Jenny, Motivation

What Drives The Customer Experience: An Uber Story

Posted on October 10, 2017 by Jenny Dempsey

Leaving my hotel from the ICMI Contact Center Demo in Las Vegas, I login to my Uber app and request a car to take me […]

Customer Experience, Customer Service, Good Customer Service, Jenny

3 Slices of Advice When Taking an Escalated Customer Service Call

Posted on July 17, 2017 by Jenny Dempsey

You sense an energy shift. The air stiffens as a silent hush falls over the room. A tapping of a finger on a desk echoes. […]

Customer Service, Good Customer Service, Jenny, Leadership

3 Creative Ways to Say Thank You to Your Customer

Posted on July 6, 2017 by Jenny Dempsey

We’re constantly inundated with stories of customer service gone wrong. We not only hear about it from the media but also from friends and family […]

Customer Experience, Customer Service, Good Customer Service, Jenny

Customer Service Looks Good in Hats

Posted on May 2, 2017 by Jenny Dempsey

I have been a loyal Verizon Wireless customer for 13 years. I have also not updated my plan for about 10 years and am on […]

Customer Experience, Good Customer Service, Jenny

A Birthday Surprise With Wings

Posted on April 25, 2017 by Jenny Dempsey

On my afternoon Southwest flight from Nashville to San Diego, we were about 30 minutes from landing. The Flight Attendant flips on the intercom and speaks […]

Customer Experience, Good Customer Service, Jenny

Go Old School & Get Personal With Your Customers

Posted on October 24, 2016 by Jenny Dempsey

A trip to my mailbox typically results in flyers, junk mail, dentist appointment reminders, the occasional Wish.com order, or Bed, Bath, and Beyond discount cards. With […]

Customer Experience, Customer Service, Good Customer Service, Jenny

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