Honk If You Love Your Customers!
In my neighborhood, Friday is trash day. Since having kids, the role of the waste collector in my life has changed dramatically. Where it was […]
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3 Quick Ways to Whip Up Creative Customer Service
To celebrate my boyfriend’s 30th birthday, we keep it low key and go to our favorite burger place, Zinburger for a meal of epic proportions (seriously–these burgers […]
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3 Tips For An Encore Customer Experience
In a world of poor customer experiences, the rare occasion arises where I can’t help but write a follow up post about a recent experience. […]
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Running And Customer Service — When Two Passions Converge
This past Sunday I had the privilege of running 26.2 miles (a marathon) for the fifth time in my life. This iteration was an amazing […]
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Choosing Between A Good And A Better Customer Experience
Last week I chronicled my recent purchase of a 2003 Subaru Forester. There was only one problem with the car. The stereo was eleven years […]
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Meet The Newest Subaru Fanatic
In a post last week I talked about my recent car accident that left me with a mangled 2002 Honda Civic with 175,000 miles. My […]
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Farmers HelpPoint Majors In Empathy
When a customer goes through a difficult experience, there’s one quality that customer service professionals must lean heavily upon. That quality is empathy. When emotions […]
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Advice To Customer Service Leaders: Practice What You Preach
I recently had the privilege of speaking with a frustrated customer who had her PhD in education and it was fascinating to see our service […]
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Taking Care Of The Customer — Regardless Of Whose Fault It Is
I have a recent customer experience that spanned an entire month but as the pieces unfolded it became all the more impressive. My wife ordered […]
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Walk the Walk & Talk the Talk of Customer Service
Context Travel knows customer service. Offering a wide variety of walking tours for the “intellectually curious”, they guide their customers through areas chock full of […]
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