Good Customer Service Archives - Page 9 of 20

Peyton Manning Knows Awesome Customer Service

Posted on December 9, 2013 by Jeremy Watkin

As an avid sports fan, I frequently turn to ESPN.com for the latest news and information about the teams I follow. It’s rare in the sporting […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

3 Steps To Taking Customer Service From Average To Legendary

Posted on December 5, 2013 by Jeremy Watkin

It was my first week on the job at Phone.com, things are going smooth until I get a call from a rather frustrated customer. Apparently […]

Good Customer Service, Leadership

Welcome The Interruptions

Posted on November 20, 2013 by Jeremy Watkin

I was sitting at Starbucks this morning, poised to write a blog post that was going to knock your socks off. It was at that […]

Customer Service, Good Customer Service, Jeremy, Leadership, Motivation

Just Be Kind…in Customer Service and Beyond

Posted on November 19, 2013 by Jenny Dempsey

Recently, I was lugging my large, heavy suitcase and my 15lb dog in a carrier on my shoulder through a crowded subway station. Carrying the […]

Customer Experience, Customer Service, Good Customer Service, Jenny, Motivation

Does Customer Experience Really Matter In Long-term Airport Parking?

Posted on November 18, 2013 by Jeremy Watkin

I am most certainly a creature of habit and when it comes to travel that fact may very well be magnified. I don’t travel a […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Flying High with Great Customer Service

Posted on November 12, 2013 by Jenny Dempsey

I head to the airport to fly 3,000 miles back to be with family for my step mother’s funeral. The trip was to be short […]

Customer Experience, Good Customer Service, Jenny

Customer Trust Is A Must

Posted on November 7, 2013 by Jenny Dempsey

Fresh off the shelf from the Customer Service Library in our San Diego office, I’ve had the pleasure to start reading “I Love You More […]

Customer Experience, Good Customer Service, Jenny

Which Customer Isn’t Always Right? This Guy!

Posted on October 31, 2013 by Jeremy Watkin

Seriously, does this guy talk about anything else other than running? The answer to that question is apparently “Not really.” I recently purchased two essential […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Mrs Bigglesworth Knows Sandwiches And Customer Service

Posted on October 29, 2013 by Jeremy Watkin

I am amazed at the number of stories we tell about customer service relating to experiences with sandwiches. Apparently sandwiches are a hot bed for […]

Customer Experience, Customer Service, Good Customer Service, Jeremy