What Drives The Customer Experience: An Uber Story
Leaving my hotel from the ICMI Contact Center Demo in Las Vegas, I login to my Uber app and request a car to take me […]
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Breaking the Ice Episode #31: Podcasts & the Future of #Custserv w/ Jim Rembach
In episode #31 we break the ice with our friend, Jim Rembach. He’s a podcaster, contact center thought leader, and Director of Sales and Marketing at […]
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Breaking the Ice Episode #30: Sports & Outsourcing w/ Neal Topf
In our 30th episode, we’re pleased to break the ice with Neal Topf. Neal is the President at Callzilla, an award-winning outsourced contact center provider […]
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Breaking the Ice Episode #29: Famous People & Chat Support w/ Derek Homann
Episode #29 is a good one. This week we welcome guest Derek Homann. He’s Co-founder and CEO at Median, maker of support tools including a […]
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Breaking the Ice Episode #28: #Custserv Wisdom & Randomness w/ Roy Atkinson
In Episode #28 we are so pleased to break the ice with our good friend, Roy Atkinson. Roy is one of the top influencers in the […]
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Are You #FreeToHelp Customers In Your Customer Service Job?
When it comes time to help a customer, from completing a simple task to resolving a larger issue, how many of you in customer service […]
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Breaking the Ice Episode #27: Upset Customers & Things Forgotten
Thanks for checking out episode #27! We hope you’re having a wonderful Wednesday. In this episode, we lament the things we’ve forgotten and work hard […]
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Breaking the Ice Episode #26: Ugly Truths About Customer Service
In this episode we ask quite possibly our worst icebreaker question yet about whether you’d ride a horse, bike, or car to work. We then […]
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5 Simple Snack Recipes for the Desk Ridden
For those of us in customer service roles, we’re more than likely working at our desk, on the computer for multiple hours during the day. […]
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Breaking the Ice Episode #25: Happy Birthday, Jenny!
For Episode #25 we thought it fitting to celebrate Jenny’s recent birthday. We talked about our favorite birthday gifts from companies we do business with […]
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