Jenny Archives - Page 2 of 49 - Customer Service Life

Jeremy & Jenny’s 2019 Wrap Up

Posted on December 30, 2019 by Jenny Dempsey

If you could sum up your 2019 in one quote, what would it be and why? Jeremy: We’ve had some significant transition in my family […]

Jenny, Jeremy

Get extra support this holiday by texting Jenny

Posted on December 13, 2019 by Jenny Dempsey

Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]

Jenny, Motivation

Jenny’s CloudCherry CX Influencer Award Thank You

Posted on December 9, 2019 by Jenny Dempsey

Not to sound self-deprecating or anything, I know absolutely nothing about working in customer service or customer experience. I didn’t go to school […]

Jenny, Leadership

Why I’m Tickled Pink about this Customer Feedback Program

Posted on October 21, 2019 by Jenny Dempsey

As the customer experience manager for NumberBarn, I’m constantly looking for new ways to connect and build relationships with our customers. In fact, our company […]

Customer Experience, Jenny

What I learned about customer service from swimming with sharks

Posted on October 17, 2019 by Jenny Dempsey

There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]

Customer Service, Jenny, Motivation

3 Reasons Why Wellness in the Workplace is a Sham

Posted on October 14, 2019 by Jenny Dempsey

Hi, I’m Jenny, self-care coach and customer service/CX leader. And, these are my top 3 reasons that I believe can make wellness in the workplace […]

Jenny, Motivation

Mindfulness for the Busy

Posted on June 24, 2019 by Jenny Dempsey

You are always busy. There isn’t much downtime in your life. Work is nonstop. You still want to spend time with your family, get to […]

Jenny, Motivation

How to create customer how-to tutorials on a budget

Posted on June 19, 2019 by Jenny Dempsey

As the Customer Experience Manager for NumberBarn, part of my role includes creating customer facing how-to video tutorials. Knowing absolutely nothing when I began, I […]

Customer Experience, Jenny

Tips for Coping with Stress at Work

Posted on June 13, 2019 by Jenny Dempsey

This article was originally published as a featured contributor on ICMI. You’re running fast through the forest. Sweat drips off your forehead, heart wildly beating […]

Jenny, Leadership, Motivation