Jenny Archives - Page 2 of 48 - Customer Service Life

What I learned about customer service from swimming with sharks

Posted on October 17, 2019 by Jenny Dempsey

There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]

Customer Service, Jenny, Motivation

3 Reasons Why Wellness in the Workplace is a Sham

Posted on October 14, 2019 by Jenny Dempsey

Hi, I’m Jenny, self-care coach and customer service/CX leader. And, these are my top 3 reasons that I believe can make wellness in the workplace […]

Jenny, Motivation

Mindfulness for the Busy

Posted on June 24, 2019 by Jenny Dempsey

You are always busy. There isn’t much downtime in your life. Work is nonstop. You still want to spend time with your family, get to […]

Jenny, Motivation

How to create customer how-to tutorials on a budget

Posted on June 19, 2019 by Jenny Dempsey

As the Customer Experience Manager for NumberBarn, part of my role includes creating customer facing how-to video tutorials. Knowing absolutely nothing when I began, I […]

Customer Experience, Jenny

Tips for Coping with Stress at Work

Posted on June 13, 2019 by Jenny Dempsey

This article was originally published as a featured contributor on ICMI. You’re running fast through the forest. Sweat drips off your forehead, heart wildly beating […]

Jenny, Leadership, Motivation

Stressed Out AF? Watch This

Posted on May 8, 2019 by Jenny Dempsey

Stressed out AF? Working with customers is no joke. You don’t always have time to escape to a tranquil room and do yoga or meditate […]

Customer Service, Jenny, Motivation

The ROI of Healthy Employees

Posted on May 3, 2019 by Jenny Dempsey

In order to take the best care of others, we must first take the best care of ourselves. Do you agree? In the Innovators podcast […]

Contact Center, Jenny, Leadership, Motivation

Jenny Dempsey to Talk Workplace Wellness at ICMI CCExpo

Posted on April 30, 2019 by Jenny Dempsey

Did you catch the announcement? If not, look up! I’m speaking at ICMI Contact Center Expo in two weeks and I can’t freakin’ wait! I’m […]

Contact Center, Customer Service, Jenny, Motivation

Simple Ways to Leverage Wellness to Improve the Employee Experience

Posted on April 1, 2019 by Jenny Dempsey

This post was originally posted as a featured contributor on ICMI. Eat only healthy snacks at work, lose weight and burn calories through your daily […]

Contact Center, Jenny, Leadership, Motivation