Tooth be told: A customer experience about my teeth
I was 15 the first time my jaw got stuck open. My parents were probably delighted as I was unable to blab about school or […]
Continue reading »Category: Jenny
This is my story about having an anxiety attack at work
How are you…really? I mean, REALLY? For 2021’s Mental Health Awareness Month, the National Alliance of Mental Health amplifies the message of “You Are Not […]
Continue reading »
How FruitStand delivers tasty fruit and customer smiles with Re:amaze
Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half […]
Continue reading »
That side of ranch impacts the customer experience
My favorite vegan fast food chain, Plant Power, makes delicious food. Their service is top notch with friendly team members and an upbeat, casual environment. […]
Continue reading »
The best piece of advice to challenge fears when starting a new job
When you start a new job, there are many natural and normal fears that come along with it. Things like: Am I going to be […]
Continue reading »
What the ants in your kitchen can tell you about #CX
One single ant crawls across my kitchen counter. That one ant has many friends somewhere in a deep cranny of my old flat, just waiting […]
Continue reading »
The most vulnerable I’ve ever been with a customer, ever
In my role as Social Media & Customer Experience Manager at NumberBarn, I sometimes find myself on front line support tickets. I love having an […]
Continue reading »
What Armstrong Garden Centers did right with feedback
Recently, I had a really great experience at Armstrong Garden Centers where they went out of their way to help me tend to a dying […]
Continue reading »
Jeremy & Jenny’s 2019 Wrap Up
If you could sum up your 2019 in one quote, what would it be and why? Jeremy: We’ve had some significant transition in my family […]
Continue reading »
Get extra support this holiday by texting Jenny
Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]
Continue reading »