
Jeremy & Jenny’s 2019 Wrap Up
If you could sum up your 2019 in one quote, what would it be and why? Jeremy: We’ve had some significant transition in my family […]
Continue reading »Identifying Our Customers And Serving Them Better
If you could sum up your 2019 in one quote, what would it be and why? Jeremy: We’ve had some significant transition in my family […]
Continue reading »Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]
Continue reading »Not to sound self-deprecating or anything, I know absolutely nothing about working in customer service or customer experience. I didn’t go to school […]
Continue reading »As the customer experience manager for NumberBarn, I’m constantly looking for new ways to connect and build relationships with our customers. In fact, our company […]
Continue reading »There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]
Continue reading »Hi, I’m Jenny, self-care coach and customer service/CX leader. And, these are my top 3 reasons that I believe can make wellness in the workplace […]
Continue reading »You are always busy. There isn’t much downtime in your life. Work is nonstop. You still want to spend time with your family, get to […]
Continue reading »As the Customer Experience Manager for NumberBarn, part of my role includes creating customer facing how-to video tutorials. Knowing absolutely nothing when I began, I […]
Continue reading »This article was originally published as a featured contributor on ICMI. You’re running fast through the forest. Sweat drips off your forehead, heart wildly beating […]
Continue reading »Stressed out AF? Working with customers is no joke. You don’t always have time to escape to a tranquil room and do yoga or meditate […]
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