
Why I’m Tickled Pink about this Customer Feedback Program
As the customer experience manager for NumberBarn, I’m constantly looking for new ways to connect and build relationships with our customers. In fact, our company […]
Continue reading »Identifying Our Customers And Serving Them Better
As the customer experience manager for NumberBarn, I’m constantly looking for new ways to connect and build relationships with our customers. In fact, our company […]
Continue reading »There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]
Continue reading »Hi, I’m Jenny, self-care coach and customer service/CX leader. And, these are my top 3 reasons that I believe can make wellness in the workplace […]
Continue reading »You are always busy. There isn’t much downtime in your life. Work is nonstop. You still want to spend time with your family, get to […]
Continue reading »As the Customer Experience Manager for NumberBarn, part of my role includes creating customer facing how-to video tutorials. Knowing absolutely nothing when I began, I […]
Continue reading »This article was originally published as a featured contributor on ICMI. You’re running fast through the forest. Sweat drips off your forehead, heart wildly beating […]
Continue reading »Stressed out AF? Working with customers is no joke. You don’t always have time to escape to a tranquil room and do yoga or meditate […]
Continue reading »In order to take the best care of others, we must first take the best care of ourselves. Do you agree? In the Innovators podcast […]
Continue reading »Did you catch the announcement? If not, look up! I’m speaking at ICMI Contact Center Expo in two weeks and I can’t freakin’ wait! I’m […]
Continue reading »This post was originally posted as a featured contributor on ICMI. Eat only healthy snacks at work, lose weight and burn calories through your daily […]
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