The most vulnerable I’ve ever been with a customer, ever
In my role as Social Media & Customer Experience Manager at NumberBarn, I sometimes find myself on front line support tickets. I love having an […]
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What Armstrong Garden Centers did right with feedback
Recently, I had a really great experience at Armstrong Garden Centers where they went out of their way to help me tend to a dying […]
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Jeremy & Jenny’s 2019 Wrap Up
If you could sum up your 2019 in one quote, what would it be and why? Jeremy: We’ve had some significant transition in my family […]
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Get extra support this holiday by texting Jenny
Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]
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Jenny’s CloudCherry CX Influencer Award Thank You
Not to sound self-deprecating or anything, I know absolutely nothing about working in customer service or customer experience. I didn’t go to school […]
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Why I’m Tickled Pink about this Customer Feedback Program
As the customer experience manager for NumberBarn, I’m constantly looking for new ways to connect and build relationships with our customers. In fact, our company […]
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What I learned about customer service from swimming with sharks
There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]
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3 Reasons Why Wellness in the Workplace is a Sham
Hi, I’m Jenny, self-care coach and customer service/CX leader. And, these are my top 3 reasons that I believe can make wellness in the workplace […]
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Mindfulness for the Busy
You are always busy. There isn’t much downtime in your life. Work is nonstop. You still want to spend time with your family, get to […]
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How to create customer how-to tutorials on a budget
As the Customer Experience Manager for NumberBarn, part of my role includes creating customer facing how-to video tutorials. Knowing absolutely nothing when I began, I […]
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