Jenny Archives - Page 32 of 50 - Customer Service Life

Coffee And Customer Service: Integrity Service

Posted on May 30, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we discussed some of our favorite insights from the book, Integrity Service by Ron Willingham. If you have read […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

You Can Focus If You Really Want

Posted on May 29, 2014 by Jenny Dempsey

On May 1st, I kicked off my Permission to Focus gig with this goal: To give myself permission to focus on one task at a time. […]

Jenny, Motivation

Dear Customer, You’re SCREWED!

Posted on May 27, 2014 by Jenny Dempsey

Public transportation in the New York/New Jersey area is fairly efficient; it’s on time, cheap and moderately clean (er, well, for the most part). But, it has […]

Bad Customer Service, Customer Experience, Jenny

WOW Your Customer Later, Alligator!

Posted on May 22, 2014 by Jenny Dempsey

It was to be an evening of fanciness for the Dempsey sisters. I was in town for the week, working in San Diego, and we […]

Bad Customer Service, Customer Experience, Jenny

Coast to Coast Customer Service

Posted on May 20, 2014 by Jenny Dempsey

You want to know something that isn’t very easy to do but is absolutely, totally doable? Being the one person on a customer support team that […]

Customer Service, Jenny, Leadership

Coffee And Customer Service: Focus, Being Nice And Steve Jobs

Posted on May 16, 2014 by Jeremy Watkin

In our Coffee and Customer Service Hangout, we discussed another week that was at Communicate Better Blog. Jeremy talked about being nice and shared his […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy