Jenny Archives - Page 35 of 50 - Customer Service Life

Customer Service Knight In Shining Armor

Posted on March 6, 2014 by Jenny Dempsey

I’m still waiting. I picture it happening like a knight in shining armor, riding up through the woods, on a white stallion, here to save […]

Customer Experience, Jenny

3 Tips for Gaining Clarity in Customer Service

Posted on March 4, 2014 by Jenny Dempsey

Over the past two weeks, I’ve taken Don Miguel Ruiz’s wisdom and shared two of The Four Agreements and how they relate to customer service. […]

Customer Experience, Jenny, Motivation

Walk the Walk & Talk the Talk of Customer Service

Posted on February 27, 2014 by Jenny Dempsey

Context Travel knows customer service. Offering a wide variety of walking tours for the “intellectually curious”, they guide their customers through areas chock full of […]

Customer Experience, Good Customer Service, Jenny, Motivation

Customer Service Wisdom: Don’t Take it Personally

Posted on February 25, 2014 by Jenny Dempsey

If someone tell you that you’re stupid, what is your first reaction? Do you immediately believe them, cast your eyes down and crawl into a […]

Jenny, Motivation

Friday Customer Service Round Up

Posted on February 21, 2014 by Jeremy Watkin

In this post, we want to take a few moments to share a handful of articles we read that influenced our customer service thought this […]

Customer Experience, Customer Service, Jenny, Jeremy

The Power of Your Word in Customer Service

Posted on February 18, 2014 by Jenny Dempsey

A long time customer of mine, more so a friend at this point, recommended that I read The Four Agreements by Don Miguel Ruiz. With […]

Customer Service, Jenny, Motivation

Finding Passion in Customer Service

Posted on February 12, 2014 by Jenny Dempsey

Customers will always need service and service will always need customers. The cycle continues for people and businesses everywhere, day in and day out. And […]

Jenny, Motivation

Coffee And #Custserv Hangout With Randi Busse

Posted on February 7, 2014 by Jeremy Watkin

We recently had the privilege of hanging out with customer service and experience expert and author Randi Busse from Workforce Development Group, Inc. Randi is […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Customer Feedback Is An Opportunity For Awesome

Posted on February 6, 2014 by Jenny Dempsey

Here at Phone.com, we respond to both POSITIVE and NEGATIVE feedback. Yup, both are equally important. We want to thank customers for even taking the […]

Customer Experience, Jenny