Importance of Leadership
What better day than National Boss’s Day to write about leadership!? The worst boss I ever had was at an amusement park restaurant of all […]
Continue reading »Category: Jenny
Making it our own
In the following post, Jenny and Jeremy discuss all of the awesome customer service philosophies and resources out there and specifically ways people advocate creating […]
Continue reading »Overcome the “Under Pressure”
Saturday night. Dinner at a bustling brewery restaurant in Philly. My friend and I are seated at a table in the main area of the […]
Continue reading »Appreciate the WOW
I commute on a great bus service from Philly to NYC a couple days a week. They are safe and reliable with friendly drivers. Today, […]
Continue reading »Wow and be Wowed!
I handle the number porting for my company and spoke with a customer today who is experiencing trouble transferring her number to us. When porting […]
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Turning difficult moments into positive customer experiences
Jeremy and Jenny are attending the “Turning difficult moments into positive customer experiences” webinar by Citrix Online today. Kate Nasser @katenasser is the presenter. Jenny: Hi […]
Continue reading »Potty Mouth
The cursing customer is a wild beast, feverish with anger. They are like chameleons, appearing like every other customer, until the time comes for their […]
Continue reading »Friday Discussion: Reflections on good customer service
Jeremy: Hey Jenny, I’m finding it so easy to talk about negative customer service experiences on this blog and I know you would agree that […]
Continue reading »Customers are your Biggest Fans
And, continuing on from the title, fans are your biggest customers. It’s true—all those superstars out there, whether it be music, movies or sports—they are […]
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Reflections from a Zappos Webinar
Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]
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