Appreciate the WOW
I commute on a great bus service from Philly to NYC a couple days a week. They are safe and reliable with friendly drivers. Today, […]
Continue reading »Identifying Our Customers And Serving Them Better
I commute on a great bus service from Philly to NYC a couple days a week. They are safe and reliable with friendly drivers. Today, […]
Continue reading »I handle the number porting for my company and spoke with a customer today who is experiencing trouble transferring her number to us. When porting […]
Continue reading »Jeremy and Jenny are attending the “Turning difficult moments into positive customer experiences” webinar by Citrix Online today. Kate Nasser @katenasser is the presenter. Jenny: Hi […]
Continue reading »The cursing customer is a wild beast, feverish with anger. They are like chameleons, appearing like every other customer, until the time comes for their […]
Continue reading »Jeremy: Hey Jenny, I’m finding it so easy to talk about negative customer service experiences on this blog and I know you would agree that […]
Continue reading »And, continuing on from the title, fans are your biggest customers. It’s true—all those superstars out there, whether it be music, movies or sports—they are […]
Continue reading »Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]
Continue reading »Hello there! I’m Jenny, one of the contributing writers for this awesome blog! While our focus here is to describe and learn from our customer […]
Continue reading »Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed. I purchased a belt, […]
Continue reading »Fridays at the office are not only wonderful because it’s the end of the week, but because there’s free lunch! I was in charge of […]
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