Customer Experience Through the Eyes of a Child
This article was originally published on the FCR blog on November 8, 2016. Click here to read the original. I’ve lived in Oregon for a […]
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Takeaways from #CCDemo 2016
This article was published on the FCR blog on November 3, 2016. Click here to read the original post. I recently had the privilege of […]
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Customer Service Stop Words
This article was originally published on the FCR blog on October 28, 2016. Click here to read the original post. I’ve written extensively in the […]
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Customer Service Lessons from the Pump
This post was originally published on the FCR blog on October 20, 2016. Click here for the original. Prior to moving to Oregon a little […]
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The Best Writing Advice I’ve Ever Received
This post was originally published on the FCR blog on October 14, 2016. Click here to read the original. Let me first preface this by […]
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5 Technologies To Jump Start Your Customer Service
One of the blessings and curses of being a contact center leader is that you become the target of sales people vying for your time […]
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Coffee and Customer Service Life
After a long hiatus, we thought it fitting to do one of our Coffee and Customer Service Hangouts to talk about what we’re working on […]
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A Survey of Chat Support Best Practices
This article was originally published on the FCR blog on October 4, 2016. Click here for the original. While telephone is still the king when […]
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Five (Free) Life Hacks to Stimulate Learning
This article was originally published on the FCR blog on September 29, 2016. Click here for the original. Several months ago I watched Cooked, a […]
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KPIs as Easy as (NOT) Folding Laundry
This article was originally published on the ICMI blog on September 15, 2016. To read the original post, click here. Here’s an analogy for you. The act […]
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