Customer Service: Pretty Please Get it Right the First Time
This article was published on the Glance blog on August 20, 2015. Click here to read the original post. The move I recently had the […]
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You Don’t Water Your Car On The Grass?
This post originally appeared on the FCR blog on August 21, 2015. Click here to read the article. We are in the midst of quite […]
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Called Up To The Majors
This post first appeared on the First Call Resolution blog. Click here to read the original. I grew up in the wonderful city of Rancho Cucamonga, […]
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The Difference Between Good And Awesome #Custserv
A colleague of mine recently shared an experience with me that perfectly illustrates the difference between good and awesome customer service. Read these two scenarios and […]
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Flaunt That Pizzazz
Over the past several weeks, I’ve been in the process of preparing to move and getting my house ready to sell. That’s code for trip […]
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5 Reasons To Never Stop Building Stuff
We’re in this frantic process of getting our house ready to sell. In the last month I’ve built a gate, hauled dirt, remodeled a bathroom, […]
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Quit Complaining And Enjoy The Process
Lately we’ve been working like crazy to finish a bathroom remodel at our house. We contracted out the plumbing and tile work but I kept […]
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If You Want Me To Take Your Survey You’d Better Smile First
The expression “going postal” exists for a reason. While it refers to some very tragic incidents from the past, it also points to a much […]
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Monday Motivation: Remember Them Dents
Can you name this TV theme song? You take the good, you take the bad, you take them both and there you have The facts […]
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3 Steps To Meaningful And Lasting Connections
I’ve written about my favorite Greek restaurant, Victor’s Kafe in the past. Today I want to spend a little time talking about Tyler and what […]
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