Who Listened To Me And Who Didn’t In 2014?
I was recently reflecting on 2014 and was reminded of the handful of service failures that I wrote about over the course of the year. […]
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Jeremy’s Top 6 Blog Posts Of 2014
2014 has been quite a year for Communicate Better Blog. As I am looking through the last year of blog posts, I am reminded that this […]
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Customer Delight In 6 Simple Steps
It was Christmas night and I was in the mood for a movie. Thankfully Redbox machines don’t take a holiday. The following article is my entire process […]
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Corny Customer Service Lessons From The Holiday
We were recently discussing our favorite holiday movies and one movie is quickly becoming a classic. It has a long way to go before it rivals […]
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5 Customer Service Lumps Of Coal To Avoid
In the great tradition of Santa Claus, we are taught that the toys go to the good little girls and boys. If you’ve been bad, […]
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Dear Customer, I’m Your Huckleberry!
If there’s a better film in all of cinema than Tombstone, I implore you to find it. I’m sure my wife would actually beg to […]
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Awesome Customer Service Is Like A Big Rainbow
I was up at the crack of dawn last Saturday for a modest 22 mile run. On this particular day, my friend and I chose […]
Continue reading »Coffee And Customer Service: The Joys Of Hiring
That’s right, we’re hiring customer service representatives at Phone.com. In this hangout, we discuss tips for both the applicant and the folks doing the hiring. […]
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5 Ways (NOT) To Apply For A Customer Service Job
Have you ever posted or applied for a job on Craigslist? It has actually turned out to be a fantastic place to find AWESOME customer […]
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Monday Motivation: There’s Power In Releasing Ownership
The first attempt at soccer for my son Zack was anything but magical. The first four weeks were characterized by high emotions and the outright desire […]
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