Jeremy Archives - Page 53 of 84 - Customer Service Life

Monday Motivation: Run To, Not From

Posted on October 20, 2014 by Jeremy Watkin

The winds have changed. We have moved into autumn and that marks the beginning of my latest marathon training plan. In January 2015, I will […]

Jeremy, Motivation

Customer Service Is Circular And Colorful

Posted on October 17, 2014 by Jeremy Watkin

Compare my image of customer service to Jenny’s masterpience and you’ll quickly see that I am no artist–or at least not in the same conversation as Jenny. […]

Customer Service, Jeremy

5 Steps To A Winning Service Recovery

Posted on October 15, 2014 by Jeremy Watkin

A few weeks ago I spent some time airing out my grievances with my bank over their handling of the recent Home Depot security breach. […]

Customer Service, Good Customer Service, Jeremy

Awesome Culture As Easy As Customer Service

Posted on October 14, 2014 by Jeremy Watkin

This post was originally published on the ICMI blog on October 1, 2014. Click here to read the original post and other great resources from […]

Customer Service, Jeremy

#CSWeek Is About Caring

Posted on October 13, 2014 by Jeremy Watkin

Customer service week was so fantastic, we figure it would ok to let it spill over into a second week. What do you think? Thursday of […]

Customer Service, Jenny, Jeremy

Coffee And Customer Service: #CSWeek In Review

Posted on October 10, 2014 by Jeremy Watkin

If you’re worn out at the end of the week, you know it’s been a great Customer Service Week. We have been documenting the events […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

#CSWeek Is About (Super) Value

Posted on October 9, 2014 by Jeremy Watkin

As customer service professionals we are so often asked to be superheroes. One moment we’re trying to handle two chats and a phone call, and […]

Customer Service, Jeremy

#CSWeek Is About Quality Time

Posted on October 7, 2014 by Jeremy Watkin

Our first service standard at Phone.com is Quality. Quality is all about listening to our customers and finding ways to continuously improve the service that we […]

Customer Service, Jeremy

Coffee And Customer Service: Pet Peeves Of Written Customer Service

Posted on October 3, 2014 by Jeremy Watkin

In today’s hangout, we were joined by written communication expert, Leslie O’Flahavan from E-Write. Don’t miss out on this lively discussion of some of our […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy