Jeremy Archives - Page 56 of 84 - Customer Service Life

Jeremy And Jenny Made ICMI’s Top 50 #CCTR Thought Leaders List

Posted on August 11, 2014 by Jeremy Watkin

In a recent article by ICMI, we were recognized in the Top 50 Contact Center Thought Leaders On Twitter! Jeremy (@jtwatkin) ranked #17 and Jenny […]

Customer Service, Jenny, Jeremy

Coffee And Customer Service: Reasons To Celebrate

Posted on August 8, 2014 by Jeremy Watkin

In today’s hangout, we discussed a number of topics ranging from the two year anniversary of Communicate Better Blog, to our recognition as contact center […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

If You’re Going To Mess Up, Err On The Side Of Friendly

Posted on August 6, 2014 by Jeremy Watkin

I was recently in the Portland airport on a layover, missing home, and craving a treat. I headed on over to Starbucks for a soy […]

Customer Service, Good Customer Service, Jeremy

The Awesome Things People Share With Me

Posted on August 4, 2014 by Jeremy Watkin

One of my favorite things about being a customer service blogger is being known as a collector of good, bad and ugly customer service stories. […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

Coffee And Customer Service: Positivity, Swim Lessons and Poo Pourri

Posted on August 1, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service hangout, we discuss fascinating topics like taking a step back and looking at the big picture, Legally Blonde, positivity […]

Customer Service, Jenny, Jeremy

Perfecting The Customer Service Pause And Ask

Posted on July 30, 2014 by Jeremy Watkin

One of my all time favorite movies is Legally Blonde. Ok it’s not my favorite but I do enjoy it. In that movie we learn […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Monday Motivation: Finishing Strong…Well Sort Of

Posted on July 28, 2014 by Jeremy Watkin

In a foot race, regardless of the distance and regardless of how you’ve performed throughout, there comes the time when you hear the crowd noise building […]

Jeremy, Motivation

Panel Discussion On Contact Center Training At #CCExpo14

Posted on July 25, 2014 by Jeremy Watkin

In previous posts, Jenny and I talked about our experience at the ICMI Contact Center Expo and Conference last May. ICMI just posted a video […]

Customer Service, Jeremy

What CSRs Want Engineers To Understand About Customer Service

Posted on July 23, 2014 by Jeremy Watkin

I was recently asked to give a presentation from a customer service perspective to our engineering team at Phone.com. After about a minute of deep soul searching, […]

Customer Experience, Customer Service, Jeremy