Jeremy Archives - Page 59 of 84 - Customer Service Life

Coffee And Customer Service: Integrity Service

Posted on May 30, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we discussed some of our favorite insights from the book, Integrity Service by Ron Willingham. If you have read […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

Thou Shalt Not Tell Customers You’re Googling

Posted on May 28, 2014 by Jeremy Watkin

I have a mantra I like to repeat to myself over and over again. It goes something like this: My favorite customers are the ones […]

Customer Experience, Customer Service, Jeremy

Leveraging Your Team’s Unique Strengths For Optimal Multichannel Support

Posted on May 26, 2014 by Jeremy Watkin

This post was originally published on the ICMI Blog. In our contact center, all of our agents are identical. They all type fast and have […]

Customer Service, Jeremy

3 Tips For An Encore Customer Experience

Posted on May 22, 2014 by Jeremy Watkin

In a world of poor customer experiences, the rare occasion arises where I can’t help but write a follow up post about a recent experience. […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Monday Motivation: Keep Moving Forward

Posted on May 19, 2014 by Jeremy Watkin

I have a well chronicled history of falling while running. A month ago, I was trying to jump from road to sidewalk to avoid a […]

Customer Service, Jeremy, Motivation

Coffee And Customer Service: Focus, Being Nice And Steve Jobs

Posted on May 16, 2014 by Jeremy Watkin

In our Coffee and Customer Service Hangout, we discussed another week that was at Communicate Better Blog. Jeremy talked about being nice and shared his […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy