52 Tools From Shep Hyken To Inspire Amazing Customer Service
Like many households, Saturday is the day where we kick it into gear and get stuff done around the house. On a recent Saturday, my […]
Continue reading »Category: Jeremy
Coffee And Customer Service Hangout With Mitch Causey From Lesson.ly
In our most recent Coffee and Customer Service Hangout, we spoke with Mitch Causey from Lesson.ly. We enjoyed discussing a variety of topics including engaging […]
Continue reading »
Meeting Up With Customer Service Professionals In San Diego
I pride myself in being terrible at networking. If you watch any of our Google Plus Hangouts, it will take you at least two hands […]
Continue reading »
Farmers HelpPoint Majors In Empathy
When a customer goes through a difficult experience, there’s one quality that customer service professionals must lean heavily upon. That quality is empathy. When emotions […]
Continue reading »
Is Your Customer Experience Rubbing Your Customers The Wrong Way?
As a runner, the product of champions is Body Glide. For me, it’s the difference between running and not running. Without it, there is simply […]
Continue reading »Coffee And Customer Service: Book Club, Keys and More
In our latest Google+ Hangout we talk about our week in review. Don’t miss it and don’t forget to sign up for our awesome Communicate […]
Continue reading »
Advice To Customer Service Leaders: Practice What You Preach
I recently had the privilege of speaking with a frustrated customer who had her PhD in education and it was fascinating to see our service […]
Continue reading »
Monday Motivation: Seeing Your Product Again For The First Time
I had the distinct privilege of going to Tijuana on Friday night to see the Xolos (pronounced cho-los) play. It was my first experience at […]
Continue reading »
Survey: How’s The Internal Customer Service At Your Company?
Ahoy there. I’m working on some research about internal customer service within organizations. If you have a few moments, can you take my survey? Click […]
Continue reading »Coffee And Customer Service: Rewards, Recognition And Al Hopper
In today’s Coffee and Customer Service Hangout we had the distinct pleasure of talking with our good friend and customer service expert, Al Hopper. In […]
Continue reading »