Jeremy Archives - Page 7 of 84 - Customer Service Life

4 Customer Success Lessons Learned from a (Much Improved) Internet Installation

Posted on November 13, 2019 by Jeremy Watkin

I’ve been critical of the cable companies many times on this blog but am thrilled that this isn’t one of those posts. After recently moving […]

Customer Experience, Customer Service, Jeremy

4 Good Reasons to Kill Email-Based Customer Support

Posted on November 6, 2019 by Jeremy Watkin

This article was originally published on CustomerThink.com on August 23, 2019. Click here to read the original. I recently sat with a group of customer […]

Contact Center, Customer Experience, Customer Service, Jeremy

Insight Gained From Pain and Deferred Maintenance

Posted on October 22, 2019 by Jeremy Watkin

I think it started a year and a half ago when I adopted a husky mix puppy with an incredible gift for pulling, intent on […]

Jeremy, Motivation

The Tale of Two Customer Service Responses

Posted on October 18, 2019 by Jeremy Watkin

New state (California) and new city (San Diego) meant it was time to register my cars — and in the State of California, getting a […]

Customer Experience, Customer Service, Jeremy

Another Birthday Surprise. Coincidence? I Think Not!

Posted on October 6, 2019 by Jeremy Watkin

Not long ago I was in the air somewhere between San Jose and San Diego when the Southwest flight attendant instructed everyone to close their […]

Customer Experience, Customer Service, Jeremy

6 Considerations for Building a Purposeful Quality Scorecard

Posted on September 4, 2019 by Jeremy Watkin

This article was originally published on the ICMI Blog on July 18, 2019. Click here to read the original post. When I took a job […]

Contact Center, Customer Experience, Customer Service, Jeremy

Optimizing the Cancellation Experience: What’s the Right Amount of “Friction”?

Posted on September 2, 2019 by Jeremy Watkin

This article was originally published on CustomerThink as my regular Advisor column on June 21, 2019. Click here to read the original post. In my […]

Customer Experience, Customer Service, Jeremy

Always Leave a Place Better Than You Found It

Posted on August 30, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on July 17, 2019. Click here to read the original post. A childhood memory is etched […]

Contact Center, Jeremy

5 Considerations for Creating a Multi-Channel Quality Management Form

Posted on August 28, 2019 by Jeremy Watkin

This article was originally published on the MaestroQA blog on June 6, 2019. Click here to read the original post. If you had to choose, what would […]

Contact Center, Customer Experience, Customer Service, Jeremy