Jeremy Archives - Page 76 of 84 - Customer Service Life

Why Is Trust Important To You?

Posted on April 11, 2013 by Jeremy Watkin

We have talked at length about so many good and bad customer service experiences over the past several months. As we were reflecting recently, one […]

Good Customer Service, Jenny, Jeremy

We Did It! #53 On The Customer Service 100 List

Posted on April 9, 2013 by Jeremy Watkin

A couple months ago we asked you to nominate us for the list of the top 100 most influential customer service Twitter accounts. We are […]

Jenny, Jeremy

When The Temperature Rises, It Pays To Know Your Customer’s Name

Posted on April 8, 2013 by Jeremy Watkin

My friend Steve recently approached me after reading some of our posts on dealing with difficult customers and had advice for me from his very unique […]

Customer Experience, Jeremy

More Fun, More Teamwork!

Posted on March 29, 2013 by Jeremy Watkin

Have you seen the movie “The Mighty Ducks?” I actually watched it recently and was reminded of the fact that time has flown by and […]

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You’re Not Giving Me Enough Credit!

Posted on March 28, 2013 by Jeremy Watkin

While I am extremely proud of the reliability of our service, service failures still happen. Sure we value quality and continuous improvement but we are […]

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Coffee And Customer Service: Amazing Stories

Posted on March 22, 2013 by Jeremy Watkin

Happy Friday everyone! We kind of had one of THOSE weeks and decided to talk about a couple stories that inspired us. Our discussion morphed […]

Jenny, Jeremy

The TOMS Experience. What’s Your Story?

Posted on March 21, 2013 by Jeremy Watkin

I recently finished the book “Start Something That Matters” by Blake Mycoskie (@blakemycoskie), founder and Chief Shoe Giver for TOMS shoes. One thing that […]

Customer Experience, Jeremy

Will Chatter By @SalesForce Help Us Communicate Better?

Posted on March 19, 2013 by Jeremy Watkin

I’m just finishing the book “The Pursuit Of Social Business Excellence” by Vala Afshar and Brad Martin. One thing they talk about quite a bit in the […]

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