Achieving Goals- It’s As Easy As Running A Marathon
After three miles of steady uphills, the final mile of the Carlsbad marathon begins with a terrific downhill that propels runners through the crowds toward […]
Continue reading »Identifying Our Customers And Serving Them Better
After three miles of steady uphills, the final mile of the Carlsbad marathon begins with a terrific downhill that propels runners through the crowds toward […]
Continue reading »This week, we had the pleasure of blogging and learning about customer feedback. In this Google+ Hangout, Jenny and I talk first about the winners […]
Continue reading »With all of this talk of feedback the question still exists “What are some creative ways we can celebrate the good feedback?” I posted the […]
Continue reading »As feedback week continues, I had the opportunity to write a bit about it on the Phone.com blog and the importance of each interaction with our […]
Continue reading »While we like to think we’re smart, experienced customer service professionals we would be selling you short if we thought we were the be-all, end-all […]
Continue reading »I get the privilege of talking about the good feedback during this wonderful feedback week. I thought I was clearly at the advantage sticking Jenny […]
Continue reading »Every year I, along with millions of drivers receive the bill in the mail from the state to register my card for another year. Generally […]
Continue reading »I just got my copy of “Raving Fans: A Revolutionary Approach to Customer Service.” Of course I bought it used and am excited to start […]
Continue reading »Over the past several Christmases my wife and I have taken up the practice of donating money in someone’s name as a Christmas gift. A […]
Continue reading »As we’ve mentioned in past posts we like to do a book club at our office to learn new things about customer service and life […]
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