Leadership Archives - Customer Service Life

The 5 Essential Behaviors Before Concluding Customer Interactions

Posted on October 28, 2023 by Jeremy Watkin

Early in my career as a contact center manager, I did many things that make me cringe nowadays. One such thing was requiring my team […]

Contact Center, Customer Experience, Jeremy, Leadership, Vistio Knowledge Collective

3 Things Spin class taught me about customer experience

Posted on October 5, 2022 by Jenny Dempsey

Seven years ago, a minor knee injury stops me from my daily run route. I change it up to hot yoga, drinking the Ommm Kool-Aid […]

Customer Experience, Jenny, Leadership, Motivation

Adapting expectations for yourself and your customers

Posted on January 10, 2022 by Jenny Dempsey

In the summer of 2021, I start planning a vacation to Hawaii. Counting down the days, it finally arrives. My first actual vacation since February […]

Jenny, Leadership, Motivation

Striking the Right Balance as a Customer Service Leader

Posted on December 6, 2021 by Jeremy Watkin

As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]

Contact Center, Customer Service, Jeremy, Leadership

The Joy of Progress

Posted on September 22, 2021 by Jeremy Watkin

The process of teaching my kids to swim hasn’t necessarily been an easy one. Between friends with pools and trips to San Diego beaches, the […]

Jeremy, Leadership

The Value of Team-Building Activities

Posted on November 7, 2020 by Jeremy Watkin

Early in my career as a customer service leader, I worked for a company that had a tradition of ordering lunch for the entire office […]

Contact Center, Customer Experience, Jeremy, Leadership

4 Leadership Lessons from Michael Jordan and The Last Dance

Posted on October 29, 2020 by Jeremy Watkin

As a child of the 90s, a decade where the NBA was dominated by Michael Jordan and the Chicago Bulls, I found myself enthralled by […]

Customer Service, Jeremy, Leadership

There’s Always Something to Complain About

Posted on February 21, 2020 by Jeremy Watkin

It’s been a busy week. I’m busy at my new job. My wife is working full time after not doing so for several years while […]

Jeremy, Leadership, Motivation

Jenny’s CloudCherry CX Influencer Award Thank You

Posted on December 9, 2019 by Jenny Dempsey

Not to sound self-deprecating or anything, I know absolutely nothing about working in customer service or customer experience. I didn’t go to school […]

Jenny, Leadership