Leadership Archives - Page 9 of 11 - Customer Service Life

3 Critical Aspects Of A Winning Culture

Posted on June 16, 2014 by Jeremy Watkin

After watching the San Antonio Spurs win yet another NBA title, I find myself completely amazed at their sustained success. This is a huge admission for […]

Jeremy, Leadership

Coast to Coast Customer Service

Posted on May 20, 2014 by Jenny Dempsey

You want to know something that isn’t very easy to do but is absolutely, totally doable? Being the one person on a customer support team that […]

Customer Service, Jenny, Leadership

5 Inspiring Lessons From Steve Jobs

Posted on May 14, 2014 by Jeremy Watkin

On a recent trip to the Goodwill bookstore, I came across the nearly six hundred page biography of Steve Jobs, written by Walter Isaacson. I […]

Customer Experience, Jeremy, Leadership

A Good Leader Needs Exceptional Communication

Posted on April 15, 2014 by Jenny Dempsey

You hear it all the time … aspiring managers or vice presidents want to know the most important key to an esteemed business leader’s success. […]

Leadership

Advice To Customer Service Leaders: Practice What You Preach

Posted on March 26, 2014 by Jeremy Watkin

I recently had the privilege of speaking with a frustrated customer who had her PhD in education and it was fascinating to see our service […]

Customer Service, Good Customer Service, Jeremy, Leadership

What Keeps Your Employees Ticking?

Posted on February 4, 2014 by Jenny Dempsey

As I move forward in my leadership journey, I continuously wonder how to keep motivation high for the team. We all know that working in […]

Jenny, Leadership, Motivation

Wine Tasting And Delegation, All In A Day’s Work

Posted on January 23, 2014 by Jenny Dempsey

Take a long stroll through the vineyards, admire the grapevines, the leaves and clusters of grapes. Depending on where you are, Italy, Spain, Napa or […]

Jenny, Leadership, Motivation

On the Path to Becoming an Awesome Supervisor

Posted on January 21, 2014 by Jenny Dempsey

Being a supervisor or manager in customer service isn’t easy. You wear many hats. Learning how to juggle is necessary. And, you may end up […]

Jenny, Leadership

17 Things I Hate About Customer Service

Posted on December 23, 2013 by Jeremy Watkin

We recently asked our customer service representatives two simple questions. What do you love about customer service and what do you hate about customer service? […]

Customer Service, Jeremy, Leadership