Motivation Archives - Customer Service Life

4 Lessons I Learned After Being Laid Off

Posted on August 11, 2023 by Jenny Dempsey

Going through a layoff can be really tough and emotional. Personally, when I got laid off, it shook my confidence, tested my resilience, and left […]

Jenny, Motivation

Seeking Input: Share Your Layoff Experience to Help Others

Posted on May 15, 2023 by Jenny Dempsey

Losing a job can be a rollercoaster of emotions, and I’m here to share my story with you, as well as extend an invitation to […]

Jenny, Motivation

How to support customers when the service is buggy

Posted on December 2, 2022 by Jenny Dempsey

“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]

Customer Experience, Customer Service, Jenny, Motivation

3 Things Spin class taught me about customer experience

Posted on October 5, 2022 by Jenny Dempsey

Seven years ago, a minor knee injury stops me from my daily run route. I change it up to hot yoga, drinking the Ommm Kool-Aid […]

Customer Experience, Jenny, Leadership, Motivation

5 things I learned from taking bereavement leave

Posted on April 6, 2022 by Jenny Dempsey

My dad died on a Saturday in March 2022. An expected, yet unexpected, passing, I learn in the hospital that I am listed as his […]

Jenny, Motivation

It’s ok to not face your fears

Posted on March 30, 2022 by Jenny Dempsey

I didn’t want to dive for the baseball. While I’m not necessarily out of shape, I am not what you’d call “athletic” when it comes […]

Jenny, Motivation

Sometimes you win and sometimes you learn

Posted on March 14, 2022 by Jeremy Watkin

My kids have this sign hanging in their room that says “Sometimes you win and sometimes you learn.” I’m pretty sure it’s just a cheesy […]

Customer Experience, Jeremy, Motivation

Adapting expectations for yourself and your customers

Posted on January 10, 2022 by Jenny Dempsey

In the summer of 2021, I start planning a vacation to Hawaii. Counting down the days, it finally arrives. My first actual vacation since February […]

Jenny, Leadership, Motivation

Your customer service “Oh Sh*t Kit”

Posted on July 23, 2021 by Jenny Dempsey

Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]

Contact Center, Customer Experience, Customer Service, Jenny, Motivation

The course that almost didn’t happen: How I worked through imposter syndrome to create a course with Udemy

Posted on July 21, 2021 by Jenny Dempsey

I just launched a Business Course with Udemy called Your Customer Service Toolbox: Best Practices for Beginners. Udemy is an incredible global online platform where […]

Customer Service, Jenny, Motivation

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