No one’s perfect, but everyone can be awesome.
Happy Monday! How much more awesome can you get to have a day dedicated to being awesome? Alright, so we missed it by a day […]
Continue reading »Category: Motivation
Removing “Unfortunately” From Your Customer Service Vocabulary
A while back, Phone.com CTO Alon Cohen requested that we strike the word unfortunately from our customer service vocabulary. Admittedly, I thought the request was […]
Continue reading »Inspiring Customer Service
This post is a response to Jeremy’s post “Monday Morning Introspection“. “If we’re not happy with [our story], we must change our ambitions, become comfortable […]
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Summing Up Phone.com Customer Service In One Word…AWESOME
Every time I frequent fast food restaurant In-N-Out Burger I am struck by three things. The drive-thru line is almost always ten cars deep but […]
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Monday Morning Introspection
Over the last week I’ve had some pretty amazing experiences that are rolling around in my mind that, maybe, just maybe by writing will bring […]
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Out of the Comfort Zone and on to the Stage
Working in customer service is like being on the stage. You have to put your best face on, do your best and perform your best. […]
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The Smallest Of Things Can Raise The Bar In Customer Service
Late last week, we received an email to support pointing out that we had a typo on our website and the ticket made its way […]
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Monday Thoughts: Customer Service CAN Be Fun
Happy Monday to everyone out there. I don’t know where you stand in your current job but I think it’s appropriate to give you a […]
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