Coffee, Cereal & Cookies
In the past five plus years of writing this blog, I’ve come to understand and believe that we prefer to do business with those we […]
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Pardon My Delayed Email Response
On occasion I’ve written blog posts out of frustration that lacked emotional intelligence — most of which remained in “draft” status and never saw the […]
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Living the Dream? Here’s The Truth About Working from Home
Working from home. So many people dream about getting the opportunity to ditch the cubicle for the couch. Are you one of them? It may […]
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Are you #FreeToHelpYourself? A look at self-care in the workplace
The #FreeToHelp movement focuses on how free your customer service agents are to help customers. This is an important component to the overarching customer experience. […]
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Book Review: Meaningful Work by Shawn Askinosie
It was the holiday season, I was taking some time off work, and wanted to read something outside of the normal business books I tend […]
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It Takes an Army
I crossed into old age this weekend. I turned forty! One of my favorite things to do on my birthday is to start the day […]
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Emotional Intelligence Insights From Happy Gilmore
This article was originally published on the FCR blog on December 14, 2017. Click here to read the original. One of my favorite movies is Happy […]
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Give the Gift of Quality Time
I can remember it well. I was nine-years-old when my parents put my brother Jeff and me on a plane from California to the far […]
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On Helping and Being Helped
I just returned from watching a showing of “I’ll Push You,” a movie chronicling the journey of two friends, Patrick and Justin as they travel […]
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Sleep Your Way to Great Customer Service
Get your mind out of the gutter. This post is about sleeping – like you know, that thing you do at night to recharge your […]
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