Customer Service Life

A Much Needed Reminder

Posted on June 25, 2013 by Jenny Dempsey

Jeremy is known for his insightful RWRs (Revelations while running) . It dawned on me I have these all the time—but rather, while taking public transportation. […]

Jenny

Communicate Better Blog and Conversocial Hangin’ Out

Posted on June 24, 2013 by Jenny Dempsey

Listen in on an everything social media customer service chat with Joshua March (@joshuamarch) of Conversocial (@conversocial). Thanks again for meeting with me, Joshua! And, […]

Customer Service, Jenny

The Awesomeness Of Experiencing Awesome Support

Posted on June 21, 2013 by Jeremy Watkin

Our service theme at Phone.com is to be awesome and experiencing that first hand is the best. Yesterday I was dashing around like a mad […]

Customer Experience, Customer Service, Good Customer Service

Proactive Customer Service At Project Pie

Posted on June 20, 2013 by Jeremy Watkin

I was recently turned onto a new restaurant in San Diego called Project Pie. Like you, my initial reaction when hearing about it was “Ooooooh […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

5 Tips for Implementing a Proactive Consumer Support Strategy

Posted on June 19, 2013 by Guest Author

The typical approach to customer service is to wait until the customer calls you with a problem. While training can ensure they have a good […]

Customer Experience, Customer Service

I Can Feel The #Delllove!

Posted on June 18, 2013 by Jeremy Watkin

I recently used the 24/7 chat support @Dell to ask a relatively simple question about some computers we are looking to buy for the office. […]

Customer Experience, Good Customer Service, Jeremy

No “Thank You” Needed

Posted on June 17, 2013 by Jenny Dempsey

I love when customers throw twists and turns into my day. This recent example is a customer asking me to NOT thank them for taking […]

Jenny

Imperfect Perfect Moments With Dad

Posted on June 16, 2013 by Jeremy Watkin

As a son, no one is more qualified than I am to highlight my dad’s flaws. For the first thirty years of my life I […]

Jeremy

Coffee And Customer Service: Avoiding The Word NO

Posted on June 14, 2013 by Jeremy Watkin

We didn’t plan on doing a hang out this morning but had such a lively discussion in our morning meeting today that we thought it […]

Coffee and Customer Service, Good Customer Service, Jenny, Jeremy

StrengthsFinder Discussion: Achiever

Posted on June 14, 2013 by Jeremy Watkin

Jeremy: Our StrengthsFinder discussion continues with “Achiever.” To very briefly summarize achiever these are the people who have the need to set goals and accomplish them […]

Jenny, Jeremy

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