Customer Service Revival
By golly, there is hope for good customer service…even at places where bad service experiences happen! You’ll find in my recent posts about Guitar Center […]
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The Awesome Is Spreading
We are on a journey at Communicate Better Blog and the destination is complete and total awesomeness at Phone.com. Today, one of our favorite guest […]
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Repeat After Me. To Assume Makes An…
Sunday was Mother’s day and I’m reminded of a simple yet powerful lesson my mom taught me when I was growing up. I have a […]
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Monday Motivation: Whose Team Are You On?
It’s so easy in the world of customer service to develop an us versus them mentality. Heck, in companies it’s just as easy to do […]
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Saying Awesome, Meaning Awesome, Being Awesome
I haven’t hidden the fact that one of our major goals is to make the customer experience at Phone.com AWESOME. We mean it so much […]
Continue reading »Coffee And Customer Service: Hangout with Margerita De Miranda
In this special Google+ hangout we had the pleasure of hanging out with our good friend Margerita De Miranda to talk about all things customer […]
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Anything is Possible, Darlin’!
A Saturday night dinner reservation was made for 6:30pm with a party of 10 for indoor seating at a small yet bustling Italian restaurant in […]
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@redbox Delivers A Top Notch Customer Experience
When I was growing up, my dad loved to rent movies but we were never a Blockbuster family. We always opted to rent from the […]
Continue reading »Coffee and Customer Service: Relay For Life
In this very special hangout we don’t talk about customer service at all. We talk about our upcoming participation in Relay for Life by the […]
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Lessons In Serving From The Movie “Click”
I’m going to keep the introspection train rolling today after a terrific post by Jenny entitled “Contagious Customer Service Starts With A Smile.” As a […]
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