Customer Service Life

Effectively Dealing With Difficult Customers Starts With ME

Posted on March 4, 2013 by Jeremy Watkin

I’m sitting here on a peaceful Sunday evening, kids in bed and the house filled with the cool sounds of Jack Johnson coming through my […]

Jeremy

Announcing “Dealing With Difficult Customers” Week

Posted on March 1, 2013 by Jeremy Watkin

We had such a blast in January writing about how to handle customer feedback that we decided to take the plunge and do another theme […]

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Inspiring Customer Service

Posted on February 28, 2013 by Jenny Dempsey

This post is a response to Jeremy’s post “Monday Morning Introspection“. “If we’re not happy with [our story], we must change our ambitions, become comfortable […]

Jenny, Motivation

Summing Up Phone.com Customer Service In One Word…AWESOME

Posted on February 27, 2013 by Jeremy Watkin

Every time I frequent fast food restaurant In-N-Out Burger I am struck by three things. The drive-thru line is almost always ten cars deep but […]

Good Customer Service, Jeremy, Leadership, Motivation

A Little Customer Delight

Posted on February 26, 2013 by Jenny Dempsey

Jeremy’s post “The Smallest of Things Can Raise the Bar in Customer Service” inspired me to write another “raising the bar” post. Hmmm, maybe this […]

Good Customer Service, Jenny