Pausing to Give Thanks
We are approaching one of my absolute favorite times of year and NO I do NOT like to shop. I’m a guy so if I’m […]
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Guest Blog Post: Customer Service is Everyone’s Job
Hello Better Communicators! I’m very giddy about guest blogging for Jenny and Jeremy; they are truly thought leaders in the customer service realm—I should know, […]
Continue reading »Going the extra mile
I recently surveyed our agents who are taking front line sales calls to find out why people call to sign up rather than signing up […]
Continue reading »“Mechanics” of Good Customer Service
In Pennsylvania, when renewing your auto registration, you also must take your car to be inspected. This is new for me as in California, it […]
Continue reading »Truth or Dare @combetterblog Style
Have you ever played the game “Truth or Dare?” Well Jenny and I put a twist on it yesterday and I think it’s a fun […]
Continue reading »No Use Hiding It Anymore
I realize that by saying this, our blog is going to lose readers left and right but there’s really no use hiding it anymore. I’m […]
Continue reading »What were you expecting?
As a customer service professional I have taken my fair share of escalated calls. Today, the light went on and I can now definitively tell […]
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The Path Toward Effectiveness
Jeremy: Over the last several months our team has begun a real emphasis on learning and bettering ourselves. One way this has taken shape is in […]
Continue reading »Disney Quality
I am home today being “Mr. Mom” to my son Zack who’s sick. What’s better to do on a sick day than sit around and […]
Continue reading »Creative Customer Service
My friend works as an ER Nurse in a bustling hospital in San Diego. One night, a man with a broken hip was admitted and […]
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