Customer Service Life

5 Technologies that Piqued Our Interest in Q1

Posted on April 28, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on March 29, 2019. Click here to read the original post and click here to watch […]

Contact Center, Customer Experience, Customer Service, Jeremy

4 Guidelines for Switching Channels Without Aggravating Customers

Posted on April 16, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on March 22, 2019. Click here to read the original. I recently contacted a company for […]

Contact Center, Customer Experience, Customer Service

Seeing Things From Another Perspective

Posted on April 9, 2019 by Jeremy Watkin

This article originally appeared on the FCR blog on March 15, 2019. Click here to read the original post. I thoroughly enjoy running and have […]

Customer Service, Jeremy

Shameless Plugs – The Spring 2019 Edition

Posted on April 5, 2019 by Jeremy Watkin

I’ve done this in the past but have a growing list of articles we’ve contributed to and awards we’ve received that we want to share. […]

Customer Experience, Customer Service, Jeremy

3 Observations From My Man Crates Experience

Posted on April 2, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on March 8, 2019. to read the original. I recently received a gift — but not […]

Customer Experience, Jeremy

Simple Ways to Leverage Wellness to Improve the Employee Experience

Posted on April 1, 2019 by Jenny Dempsey

This post was originally posted as a featured contributor on ICMI. Eat only healthy snacks at work, lose weight and burn calories through your daily […]

Contact Center, Jenny, Leadership, Motivation

4 Tips for Using Slack to Improve Contact Center Communication

Posted on March 28, 2019 by Jeremy Watkin

This article was originally published on the ICMI blog on January 24, 2019. Click here to read the original post. When I was a customer service manager […]

Contact Center, Customer Experience, Customer Service, Jeremy

When Friendly Customer Service is Secondary

Posted on March 25, 2019 by Jeremy Watkin

This article originally appeared on the FCR blog on February 20, 2019. Click here to read the original. Shortly after moving to Eugene, Oregon I […]

Customer Experience, Customer Service, Jeremy

My Understanding of AI in CX so Far. Things Could Change!

Posted on March 15, 2019 by Jeremy Watkin

This article first appeared on CX Accelerator on January 7, 2019. Click here to read the original post. I’m not known for being quick on the uptake […]

Contact Center, Customer Experience, Customer Service, Jeremy