Customer Service Life

Supporting Your Support Team Starts with YOU Watching this Show

Posted on November 28, 2018 by Jenny Dempsey

Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha 🙂 Tune into the ripest show on the block – […]

AvoCAREdo, Customer Experience, Customer Service, Jenny, Leadership, Motivation

5 Tips to Go From Scary to Scary Good Customer Service

Posted on November 26, 2018 by Jeremy Watkin

OK it’s not Halloween but these tips are still relevant. Check out this article from October 31 on the FCR blog. It’s Halloween, the season […]

Customer Experience, Customer Service, Jeremy

This is why Zendesk Relate rocks

Posted on November 20, 2018 by Jenny Dempsey

“A customer service conference? That must be filled with some of the kindest, coolest people ever.” A friend told me that. Rings true! Zendesk Relate […]

Customer Service, Jenny

Unlocking the Past to Help in the Present

Posted on November 19, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on October 26,2018. Click here to read the original. I’m not one of those people you’ll […]

Customer Service, Jeremy, Leadership

Holistically Approaching a Frazzled Customer Service Professional

Posted on November 16, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on October 20, 2018. Click here to read the original. How committed are you to getting […]

Customer Experience, Customer Service, Jeremy

4 CX Actions for the Cash-strapped, Resource-limited Contact Center

Posted on November 13, 2018 by Jeremy Watkin

This article was originally published on the ICMI Blog on August 28, 2018. Click here to read the original post. Having worked in customer service for a […]

Contact Center, Customer Experience, Customer Service, Jeremy

8 Essential Features for your Contact Center LMS

Posted on November 5, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on October 8, 2018. Click here to read the original post and to see a video […]

Contact Center, Customer Service, Jeremy

Crying in a Contact Center Cubicle: A Look at Emotions in the Workplace

Posted on November 5, 2018 by Jenny Dempsey

Samantha (not her real name) sat across from me in our small contact center. Not a week went by that she didn’t shed tears after […]

Contact Center, Customer Service, Jenny

Synchronous vs. Asynchronous Support Channels: Which is Better for Agents and Customers?

Posted on October 29, 2018 by Jeremy Watkin

This article was originally published on August 15, 2018 on CustomerThink as part of Jeremy’s regular advisor column. Click here to read the original post. I’ve found […]

Contact Center, Customer Experience, Customer Service, Jeremy