Tis The Season For Internal Customer Appreciation & Gratitude
The stockings were hung on the office wall with care, In hopes that words of gratitude and appreciation would soon be there! It’s holiday […]
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8 Tips For Hiring For Cultural Fit In Your Contact Center
We’re hiring in our contact center. Yay! If you run a small customer service operation like we do, you likely have low turnover and a […]
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3 (Not So Easy But Important) Ways To Create a Consistent Customer Experience
Wow, I sure do shop at Guitar Center often enough. My most recent post Tune Into Quality Customer Service from last week needs a follow up post. […]
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Meet The Communicate Better Blog Twins!
I would like to preface this post by saying that it has absolutely nothing to do with customer service. Upon my arrival at the office […]
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The Customer Service Forgive And Forget
Are you familiar with this conversation? Me: “Hey babe, I’m on my way home.” Wife: “Great. See you soon. BTW, the kids have been crazy. […]
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Threads Of Thankfulness
This post originally appeared on the Phone.com blog. Click here to read the original article. Raise your hand if you cringe just a little bit […]
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3 Takeaways From “Who’s Your Gladys?”
I recently had the opportunity to read the book, Who’s Your Gladys by Marylyn Suttle and Lori Jo Vest. The book profiles a series of companies […]
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2 Ways To Deliver A Better Customer Experience
Jenny gave a terrific example yesterday of a Guitar Center employee who took ownership of her guitar buying process and threw in a patch cable […]
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Tune Into Quality Customer Service
It was time. Time for me to purchase a new guitar. I went to Guitar Center with a specific one in mind but asked the acoustic […]
Continue reading »Coffee And Customer Service: Two Things
In today’s short Coffee and Customer Service hangout, we each discussed two customer service insights gained this week. Don’t miss it!
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