Customer Service Life

Communication as Art: Be Masterful

Posted on May 8, 2014 by Jenny Dempsey

“First learn the meaning of what you say, and then speak.”— Epictetus I like to think of the way we speak with one another as […]

Motivation

Are You More Coachable Than A Five-Year-Old?

Posted on May 7, 2014 by Jeremy Watkin

The adventure of fatherhood is proving to be ripe with life lessons I never knew I needed to learn. We’re currently learning the game of […]

Customer Service, Jeremy

Permission to Focus Take 1

Posted on May 6, 2014 by Jenny Dempsey

So, I kicked off my Permission to Focus gig last Thursday, May 1st. The night before the post was scheduled to publish, I went to bed with […]

Jenny, Motivation

Sales AND Support — Not Sales VS Support

Posted on May 5, 2014 by Jeremy Watkin

Some years ago I received a call from AT&T to tell me about their U-verse service and how it would save me a ton of […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Coffee And Customer Service: Jenny’s Work Anniversary

Posted on May 2, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we celebrated Jenny’s 9 year work anniversary. It truly is a momentous occasion. We also talked about the […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

Integrity Service Book Club Discussion 3

Posted on May 1, 2014 by Jenny Dempsey

We made it to the final week! Yippieeeee! We are at week 3 of reading Integrity Service by Ron Willingham for the first Communicate Better […]

Books

Running And Customer Service — When Two Passions Converge

Posted on April 30, 2014 by Jeremy Watkin

This past Sunday I had the privilege of running 26.2 miles (a marathon) for the fifth time in my life. This iteration was an amazing […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Stick To Your Guns And You May Shoot Yourself In The Foot

Posted on April 29, 2014 by Jeremy Watkin

Let me give you a very real scenario and while you’re reading this, you can refer to the included image of me with a sheepish grin […]

Bad Customer Service, Customer Experience, Jeremy

Giving Yourself Permission to Focus

Posted on April 28, 2014 by Jenny Dempsey

We know multi-tasking is bad news. Ultimately, it doesn’t help you but rather hurts you in the long run. In Jeff Toister’s post titled, “Why […]

Customer Experience, Jenny, Motivation

The Precarious Art Of Engaging Emotionally In Customer Service

Posted on April 25, 2014 by Jeremy Watkin

Jenny and I were in a meeting the other day talking about project priorities with our engineers. We were trying to gauge which project to work […]

Customer Service, Jenny, Jeremy

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