Customer Service Life

Meeting Up With Customer Service Professionals In San Diego

Posted on April 10, 2014 by Jeremy Watkin

I pride myself in being terrible at networking. If you watch any of our Google Plus Hangouts, it will take you at least two hands […]

Customer Service, Jeremy

Public Speaking: It’s An Artful Approach To Communicating Better

Posted on April 9, 2014 by Jenny Dempsey

Over the last few years many executive coaches have been urging leaders to learn to communicate more powerfully through examples from the acting profession. But […]

Motivation

Farmers HelpPoint Majors In Empathy

Posted on April 8, 2014 by Jeremy Watkin

When a customer goes through a difficult experience, there’s one quality that customer service professionals must lean heavily upon. That quality is empathy. When emotions […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Proactive Planning Makes the Customer Experience

Posted on April 7, 2014 by Jenny Dempsey

In the borough of Queens, in New York City, we have limited subway service as it is, relying heavily on one train to get to […]

Customer Experience, Jenny

The Hang-Up-Follow-Up Customer Service Shimmy

Posted on April 4, 2014 by Jenny Dempsey

There comes a time where you are talking on the phone with a customer service representative and the call is disconnected. Bye, bye call! And, […]

Customer Experience, Customer Service, Jenny

Kicking Off the Communicate Better Blog Book Club

Posted on April 3, 2014 by Jenny Dempsey

And, we’re off! The first session of the Communicate Better Blog Book Club, from here on out referred to as CB3C for short, has commenced. […]

Books, Jenny

San Diego Customer Service Meet Up

Posted on April 2, 2014 by Jeremy Watkin

Are you a customer service professional, located in San Diego, and looking for an opportunity to network with other professionals and leaders in the industry? […]

Customer Service

Customer Service From The Heart

Posted on April 1, 2014 by Jenny Dempsey

I am on a mission to find the most compassionate, heartfelt customer service memes and e-cards to help capture the true customer experience. It may […]

Customer Experience, Jenny