Integrity Service: Book Club Discussion #2
Last week, we kicked off our book club discussion of Integrity Service by Ron Willingham. We sure are getting some great insight through this valuable […]
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Choosing Between A Good And A Better Customer Experience
Last week I chronicled my recent purchase of a 2003 Subaru Forester. There was only one problem with the car. The stereo was eleven years […]
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Communicate Clearly To Your Customers Or Don’t Complain
I was out of town recently and received the SMS notification that my prescription was ready for pick up at CVS pharmacy. I knew I […]
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Revisiting The Question– Is There Anything Else I Can Help You With?
In a post I wrote more than a year ago, I revealed my passion for the question “Is there anything else I can help you […]
Continue reading »Coffee And Customer Service: Our Week In Review
In Coffee and Customer Service this week we reviewed all of the great posts on our blog. Jeremy kicked it off by talking about his […]
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Integrity Service: Book Club Discussion #1
Well, I must begin this post with an apology for the delay with this post. However, there’s no better time than the present to kick […]
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Meet The Newest Subaru Fanatic
In a post last week I talked about my recent car accident that left me with a mangled 2002 Honda Civic with 175,000 miles. My […]
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A Good Leader Needs Exceptional Communication
You hear it all the time … aspiring managers or vice presidents want to know the most important key to an esteemed business leader’s success. […]
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52 Tools From Shep Hyken To Inspire Amazing Customer Service
Like many households, Saturday is the day where we kick it into gear and get stuff done around the house. On a recent Saturday, my […]
Continue reading »Coffee And Customer Service Hangout With Mitch Causey From Lesson.ly
In our most recent Coffee and Customer Service Hangout, we spoke with Mitch Causey from Lesson.ly. We enjoyed discussing a variety of topics including engaging […]
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