Customer Service Life

Meet Cesar– Super Customer Service Ultrasound Technician

Posted on January 29, 2014 by Jeremy Watkin

I have been on a real bad streak from a customer service standpoint. I already told you about my Customer Experience That Has Steeped Far […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Vote Phone.com Customer Service For People’s Choice Stevie Award

Posted on January 28, 2014 by Jeremy Watkin

We never hide the fact on this blog that our goal is to deliver AWESOME customer service to the customers at Phone.com. While I don’t […]

Customer Service, Jeremy

4 Key Chat Metrics For Those Of Us That Don’t Like Chat Support

Posted on January 27, 2014 by Jeremy Watkin

This post was originally published on the ICMI blog on January 16, 2014. Click here to read the original article. I have a confession for […]

Customer Service, Jeremy

How To Start Writing Your Customer Experience Story

Posted on January 24, 2014 by Guest Author

Human beings are story tellers. It helps us make sense of reality and our place in this universe. From movies to books, people love stories, […]

Customer Experience

Wine Tasting And Delegation, All In A Day’s Work

Posted on January 23, 2014 by Jenny Dempsey

Take a long stroll through the vineyards, admire the grapevines, the leaves and clusters of grapes. Depending on where you are, Italy, Spain, Napa or […]

Jenny, Leadership, Motivation

Customer Experience Failures Are No Laughing Matter

Posted on January 22, 2014 by Jeremy Watkin

I have the ability to think of funny memories and laugh to myself. The one problem with that is that I get disturbed looks from […]

Customer Experience, Customer Service, Jeremy

On the Path to Becoming an Awesome Supervisor

Posted on January 21, 2014 by Jenny Dempsey

Being a supervisor or manager in customer service isn’t easy. You wear many hats. Learning how to juggle is necessary. And, you may end up […]

Jenny, Leadership

8 Customer Service Tips For Surviving An Outage

Posted on January 20, 2014 by Jeremy Watkin

If you work for a tech company, it’s never a matter of whether or not you will have an outage– it’s a matter of when. […]

Customer Experience, Customer Service, Jeremy

Why Customer Service Is My New Religion

Posted on January 17, 2014 by Guest Author

I have become convinced that customer service is largely a spiritual practice. It’s feeling based, with a prime objective to serve others, and it helps […]

Customer Service