Incriminating Evidence — Meet The Real Jenny And Jeremy
Jenny and I have had an ongoing battle from the day we started working together some nine years ago. I saw this picture of her […]
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Walk the Walk & Talk the Talk of Customer Service
Context Travel knows customer service. Offering a wide variety of walking tours for the “intellectually curious”, they guide their customers through areas chock full of […]
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Investing In Better Social Media Technology—It’s Not A Matter Of If, But When
This post was originally published on the ICMI blog on February 21, 2015. Click here to read the original article. A conversation recently took place […]
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Customer Service Wisdom: Don’t Take it Personally
If someone tell you that you’re stupid, what is your first reaction? Do you immediately believe them, cast your eyes down and crawl into a […]
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What I Would Have Said At The Stevie Awards
I just returned from a weekend in Las Vegas where I attended the 8th Annual Stevie Awards for Customer Service and Sales at the Bellagio […]
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Friday Customer Service Round Up
In this post, we want to take a few moments to share a handful of articles we read that influenced our customer service thought this […]
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6 Strategies For Handling Customer Service Threats
A wise man once said, “In customer service, if you aren’t receiving threats, you’re doing something wrong.” Ok you caught me. I made that one […]
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The Power of Your Word in Customer Service
A long time customer of mine, more so a friend at this point, recommended that I read The Four Agreements by Don Miguel Ruiz. With […]
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Social Media Monitoring On A Budget
This article was originally published on the ICMI blog on February 11, 2014. Click here to read the full article. As a small business with […]
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Cast A Valentine’s Day Vote For Phone.com
Since Jenny and I started this blog, there are two things we have made very clear. First of all, we work for Phone.com so much […]
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