2 Ridiculously Simple Ways to Communicate With Your Customer Right Now
I’m going to keep this post short, sweet and to the point. There are two ridiculously simple ways that you can communicate with your customers […]
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Over Promise, Under Deliver– Initiate Meltdown Sequence
Spending an entire day indoors with young children can be brutal. We are constantly finding ways to get out of the house and be active. […]
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How To Make 2014 The Year Of The Customer
The calendar slides to the first day of the new year. 2014 is upon us, and many wonder what is in store for the world […]
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Tools To Become A “Customer Company”
“Better, better, better…never best.” ~Mark Benioff, CEO Salesforce (@salesforce) If I took anything away from yesterday’s event, it was the above quote, spoken by Mark […]
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5 Characteristics Of Caring Customer Service
Over the past couple years, I have fallen in love with companies like Zappos, Nordstrom and Ritz-Carlton. These companies have made a name for themselves by being legendary in […]
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You Can’t Please Everyone And That’s OK
In customer service, it’s our job to make people happy. We’re paid to help resolve issues and keep customers smiling. However, it is impossible to […]
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Monday Motivation: Emphasize The “WE” In Awesome
I received a couple Christmas gifts from colleagues this year that really stood out to me. The first was a Rubik’s cube. I was initially […]
Continue reading »Coffee And Customer Service: Resolutions
In today’s hangout, we talked about some of our resolutions for the new year both personally and in our work on the Phone.com customer service […]
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An Exasperating Experience With A Pizza
On a recent trip to breakfast with my family, I was reminded of a particularly frustrating experience I had at the pizza place next door. […]
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4 Ways to Build Trust With Your Customer
Rip open the bag and pour yourself a handful of candy coated chocolates. The shell doesn’t taste like anything though–it shatters with your first chomp, […]
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