Customer Service Life

Listen, Verify, Satisfy

Posted on February 13, 2014 by Jeremy Watkin

Two recent customer service experiences have reminded me of the importance of actively listening to our customers. Let me start with the bad. We recently […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

Finding Passion in Customer Service

Posted on February 12, 2014 by Jenny Dempsey

Customers will always need service and service will always need customers. The cycle continues for people and businesses everywhere, day in and day out. And […]

Jenny, Motivation

Monday Motivation: Communicate Better Better Better Never Best

Posted on February 10, 2014 by Jeremy Watkin

I am a flawed communicator, especially when it comes to verbal communication. Inevitably I am too emotional, or fumble my words or leave out a […]

Customer Service, Jeremy, Motivation

Coffee And #Custserv Hangout With Randi Busse

Posted on February 7, 2014 by Jeremy Watkin

We recently had the privilege of hanging out with customer service and experience expert and author Randi Busse from Workforce Development Group, Inc. Randi is […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Customer Feedback Is An Opportunity For Awesome

Posted on February 6, 2014 by Jenny Dempsey

Here at Phone.com, we respond to both POSITIVE and NEGATIVE feedback. Yup, both are equally important. We want to thank customers for even taking the […]

Customer Experience, Jenny