Customer Service Life

Want to Communicate Better? Then Shut the Heck Up!

Posted on October 1, 2013 by Guest Author

Do you ever bore yourself with your own stories? Can’t remember what it sounds like to hear laughter after you tell a joke? Are you […]

Customer Experience, Customer Service

The Future of Customer Service

Posted on September 30, 2013 by Guest Author

For me, customer service is a lot like my weekly running routine. I find the biggest hill in the neighborhood, run up it as fast […]

Customer Experience, Customer Service

MeetUp With Communicate Better Blog

Posted on September 27, 2013 by Jenny Dempsey

With our most professional demeanor (would you expect anything less?), Jeremy Watkin (@jtwatkin) and Jenny Dempsey (@jennysuedempsey) would like to extend the invitation for YOU […]

Customer Experience, Customer Service, Jenny, Jeremy

Coffee And Customer Service: When Customer Service Gives You The Runs

Posted on September 27, 2013 by Jeremy Watkin

In our latest hangout, we talk about a couple experiences from our blog this week where customer service gave us the runs…or the runaround. It’s […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

A “Train” of Customer Thought

Posted on September 26, 2013 by Jenny Dempsey

As a new resident of New York City, I’ve traded my car wheels for my own two legs and the subway. With brand new experiences […]

Bad Customer Service, Customer Experience, Jenny

Don’t Make Your Customers Go The Extra Mile To Correct Your Mistake

Posted on September 25, 2013 by Jeremy Watkin

I’m currently in the midst of reading the book “Service Failure” by Jeff Toister and was reminded of one of the worst service failures I’ve […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Get in the Habit…of Customer Service

Posted on September 24, 2013 by Jenny Dempsey

I don’t mean that kind of habit. Now we’re getting closer to the kind of habit I’m talking about. While reading The Power of Habit: […]

Customer Service, Jenny, Motivation

Monday Motivation: Laughter Is Ten Times More Powerful Than Screaming

Posted on September 23, 2013 by Jeremy Watkin

In my house we are definitely in the Disney era. Every time we introduce a new movie, we watch it many, many times in a […]

Customer Service, Jeremy, Motivation

Positive Thoughts For Only $3.99

Posted on September 20, 2013 by Jenny Dempsey

Things have been a little crazy these days. From challenging customer service issues to collaborating with the inspiring Jenny Dempsey on some super top secret […]

Motivation