Customer Service Life

Lay Down Thy Devices And Communicate Better

Posted on September 18, 2013 by Jeremy Watkin

I’ve been thinking a lot about multitasking since reading a blog post by Jeff Toister entitled “Why Multitasking Hurts Customer Service.” For the longest time, […]

Customer Experience, Customer Service, Jeremy, Leadership

Ship Happens

Posted on September 17, 2013 by Jenny Dempsey

Due to the topic of this post being about shipping, I felt compelled to share this amazing commercial: Now that you’re laughing, it’s time to […]

Customer Experience, Customer Service, Jenny

Absolutely Awesome Alternatives To Saying NO To Your Customers

Posted on September 16, 2013 by Jeremy Watkin

By now we’ve set some ground rules on this blog, none more important than avoiding the word NO at all costs when working with customers. […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Coffee And Customer Service: Customer Service Tantrums

Posted on September 13, 2013 by Jeremy Watkin

I recently read a fantastic article entitled “Maybe You Get Bad Customer Service Because You’re A Bad Customer” and that sparked some discussion on our […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Yes Man: Legends of a Customer Service Superhero

Posted on September 12, 2013 by Guest Author

It’s a bird, It’s a plane….no wait, it’s YES MAN! Customer service extraordinaire; putting out fires, saving kittens, responding to 10 support tickets at once, […]

Customer Experience, Customer Service

Chick-fil-a: A Customer Experience Oasis

Posted on September 11, 2013 by Jeremy Watkin

Still being somewhat new to this adventure called parenting, my wife and I recently made a critical discovery. On long road trips with kids, restaurants […]

Customer Experience, Jeremy