Find Your Happy Place
One thing we know about customer service is that there will be ups and downs. Sometimes there is such a love hate relationship with our […]
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Tuesday Motivation: The Best Scarers Use Their Differences To Their Advantage
Why Tuesday motivation you ask? Because Monday was a holiday of course. I’m going to cut to the chase today because I have a busy […]
Continue reading »Unexpected Upgrades
I have received two noteworthy upgrades in my life. The first was a couple years ago when my wife and I were returning from a […]
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The Sofia Rule Is Harder Than It Looks
I thought Jenny’s post on The Sofia Rule yesterday was absolutely fantastic. It is a great piece of advice to picture cute little Sofia at moments […]
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The Sofia Rule
Look at this face. Would you ever want to say something negative to her? My friend Leah, whose daughter Sofia is shown in this picture, […]
Continue reading »Coffee And Customer Service: What A Year It’s Been!
In our latest hang out, Jenny and I look back on the year that was for Communicate Better Blog. This process of blogging and learning […]
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Customer Service Pick Up Lines
Hey hot stuff! Did you know that you get hit on more often than not? Maybe it’s not by cheesy dudes or sloshy ladies at […]
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8 Strategies For Building Long-Term Relationships With Your Customers
In a recent post, I shared “9 Obstacles For Building Long-Term Customer Relationships” from a recent presentation I made to a group of MBA students. […]
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5 Star Customer Service From Souplantation
For those of you out there with little kids, Souplantation (aka Sweet Tomatoes) is an amazing place to take them for dinner. Left to their […]
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Think Of Me When You Experience Awesome Customer Service
I had a rather eye-opening experience yesterday. I make it very clear on my social networks that I love awesome customer service stories but in […]
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